Overview
The Chubb Studio Converge platform is a cutting-edge solution designed to support the Click-to-Engage (C2E) initiative across Chubb. C2E aims to increase customer lifetime value through highly personalized interaction with customers: tailoring the product, channel, and message directly to carefully refined customer segments for a given vertical in a local market. To that end, the Converge platform leverages advanced capabilities such as AI-driven insights, multi-channel engagement (embedded, chat, voice), and precision-triggered opportunities to deliver these personalized offers. Initially targeted in APAC and LATAM, the platform integrates partner data, telemarketing systems, AI, and technology into a unified, scalable digital ecosystem.
Converge empowers users to manage and run C2E campaigns effectively and easily by leveraging these advanced technologies. The platform's key features include real-time customer data integration, automated customer journeys, and intelligent agent support powered by localized AI models. Future-proofed with cloud-agnostic architecture, the platform supports add-ons, customer lifecycle management, and generative AI tools for segmentation, recommendations, and marketing automation.
The Opportunity
The Global Digital Business is seeking an experienced product owner to define and deliver a strategy to incorporate artificial intelligence (AI) and marketing automation into the Converge platform. The product owner will be a key part of the Chubb Studio product management team working alongside the platform’s analytics, data, and engineering teams to implement new capabilities and features to enhance our ability to integrate Chubb’s insurance products into the sales, service, and claims journeys of our digital affinity partners. This role will be responsible for the vision, product roadmap, and delivery of key Converge initiatives that grow and enhance our marketing platform capabilities for strategic market segments/customer groups.
Responsibilities
- Communicate with key stakeholders and initiative/product sponsors including regional senior management teams.
- Collaborate across Asia, Europe, Latin America, and North America with the regional partner delivery teams, product management, and platform engineering teams to plan, manage, and track the completion of various key strategic deliverables across your product’s roadmap.
- Clearly define the product vision and strategy.
- Take responsibility for and make decisions that deliver high business value to your stakeholders.
- Work directly, daily with scrum masters, business analysts, engineers, experience designers, and other key stakeholders.
- Define high-level business capabilities and features.
- Coordinate product development and implementation on a high level.
- Define initial product scope and continuously extend the scope through multiple future releases.
- Coordinate requirements between technology and individual product teams .
- Budget requirements and prioritize resource deployment .
- Understand the interaction between technology and user-experience issues to make the right tradeoffs when prioritizing product capabilities and features .
- At least 15 years of product management experience, preferably working within the insurance industry or a highly regulated environment .
- Experience managing the end-to-end software/application development lifecycle .
- Proven track record championing new digital initiatives in consumer insurance proposition development, marketing strategy development, customer research, and development, both qualitative and quantitative .
- Existing knowledge and experience in advanced analytics, conversational and generative AI model training/fine-tuning would be beneficial .
- Exceptional communication and interpersonal skills. Demonstrated ability to communicate with diverse technical and non-technical groups, spanning all organizational levels .
- Ability to focus on delivering measurable business value, delighting the customer, and maximizing ROI .
