Job Details:
Job Description: As the CCG ECG CEED PSE Hardware PAE (Platform Application Engineer), you will assist in providing technical support for one or many product(s) families.
Your key duties and responsibilities include but not limited to the list below:
- Provides technical support to customers for solutions that incorporate one or more Intel products and technologies, drives solution design ensuring customer time to market readiness, transforms opportunities to design and production wins, and enables ecosystem and industry partners for platform solution readiness.
- Investigate and troubleshoot hardware related issues reported by customers, providing timely and effective solutions.
- Assists in providing technical support for one or more Intel products, participates in new product development, and represents customer and/or market needs to engineering teams.
- Works with the sales team to help resolve customer technical questions and participates in customers visits and presentations.
- Conducts competitive product analysis and market research and formulates and reviews strategic long-range plans, goals, and objectives for specific product areas.
- Own, develops and maintain technical content/ collaterals and oversees development and production of marketing/ technical material such as product demonstration videos, tutorials, technical blogs, white papers, presentations, product specifications, hardware design guides, application notes and other supporting technical collaterals.
- Presents product training material as required. Grows customer product adoption by educating them on latest advances in technologies made by Intel.
- Collaborate with backend team to expedite the resolution of customer issues, ensuring seamless and efficient support process.
- Experience in board rework, testing/ debug, oscilloscope measurements and etc.
Qualifications:
Job Qualifications:
- BS or MS degree in Electronic and Electrical engineering, Computer Engineering or equivalent.
- Strong knowledge in Intel Architecture and chipsets, Hardware IO (Input/ Output), PCIe, USB spec, HSIO, memory architecture and equivalents knowledge.
- Schematic tool review and equivalent.
- Strong communication skills in both written and verbal.
- Strong in problem solving skills.
- Willing to learn and not easily give up attitude.
- Programming skill set of C++, C# and such will be an added advantage.
Job Type:Experienced Hire
Shift:Shift 1 (Malaysia)
Primary Location: Malaysia, Penang
Additional Locations:Malaysia, Kulim
Business group:The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.
Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/A
Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.
