Business Manager (Manager, AVP)

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

The Business Manager - Sales Strategy and Management Support shall report to our Team Head for Sales Strategy and Management Support. You will be responsible for providing business management coverage to the market in the areas of business management, sales/business strategy and execution, project management, growth and change initiatives as well as day-to-day administration of the business.

In this role, your main duties and responsibilities will involve:

Management Support

• Support the Business Heads and the Head of Sales Strategy and Management Support in their Business Strategies/Priorities, Business Growth and Sales Activities.

• Enable effective communication within the Markets by driving management rhythm and governance forums (eg. Leadership Meetings, Team Huddles, market management meetings etc.)

• Secretariat for management meetings and governance forums (agenda, minutes, action items).

• Be the trusted partner and advisor to the Business Heads, on performance and sales management topics.

• Support sales & client management initiatives for the respective markets (ie. concept development, implementation, change management).

• Partner Business Heads across various business planning topics such as target segments analysis, sales efficiency analysis, NNM pipelines management, business reviews and budget planning.

• Provide management reporting capability and dashboarding to Business Heads.

• Support Business Heads on client and people engagement topics such as EES, client surveys.

Sales Strategy

• Business performance management through monitoring & tracking of sales and KPI parameters, market financials and trend analysis to support forward looking performance analysis and sales planning.

• Partner Business Heads in defining and implementing business focused sales/segment initiatives in line with market ambitions and the Bank’s direction.

• Support Business Heads in KPI and budget simulations.

• Support business financial related tasks, inclusive but not limited to, internal referral agreements and internal pricing matrix.

• Key liaison representing Business Units with various Bank teams (products and advisory, BISM, Finance) on sales strategy activities.

• Support Business Heads in defining marketing event focus and nomination criteria through data analytics.

• Monitor client referrals and cross function collaborations.

SME representation in bank wide projects and programs

• SME representative for SSM topics, on various projects or business process enhancements to ensure Business Units and BM views are incorporated and enable effective change management during implementation.

• Representing Business Units in the working groups, where applicable, providing constructive feedback to improve the current sales processes, advising on guidelines, policies & procedures and share best practices.

Bank-wide

• Foster and promote a culture of excellence and best practices sharing and adoption across bank.

• Drive/lead/support/execute improvement of FO or FO-related processes/topics for the Bank for better effectiveness, efficiency and efficacy.

• Collaborate globally across the bank, stakeholders, and functions to include tracking of issues and /actions and escalate to management as when appropriate, to achieve optimal outcome for the business, and attain a collaborative culture across the bank.

Requirements

• Bachelor’s degree. Possession of related industry qualifications is advantageous.

• Exposure to Private Banking is mandatory, with minimum 5 years of relevant industry experience.

• Solid demonstrable experience in working directly with Senior Management in a business management capacity within the Front Office

• Driven self-starter who is delivery focused and possess strong communication, influencing and presentation skills.

• Ability to organize people and processes, and ability to lead groups toward a single goal.

• Thrive in a fast-paced environment and can adapt to various demands in a diverse culture.

• Familiar with relevant rules and regulations, those relating to local private banking business.