Business Change Support Manager, Assistant Vice President

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

We are seeking a highly responsible and detail-oriented AVP level permanent role to join a recently set up Business Change Support function. The role is to support front office (FO) & clients change stakeholder engagement all the way from the operational level to middle management for different change initiatives and business escalation events.

• Support the running of the bi-weekly Front Office & Clients Sounding Board with Market Head representatives, including but not limited to meeting administration, material preparation and follow-up on topics raised during the meeting.
• Support the running of the ad-hoc Business Escalation Forum as required including but not limited to meeting administration, material preparation and follow-up on topics raised for business escalation incident with wide-spread impact.
• Support the development of the end-to-end FO Organisational Readiness strategy and activities for large program rollout across front office teams located in Singapore, Hong Kong, Dubai and London.
• Support any related activities including communications materials preparation, training and training coordination, post-rollout support triaging and/or overall logistics management for seamless rollout.
• Support the design and track front office adoption metrics and feedback to inform continuous improvement.
• Support impact assessments and readiness evaluations, and facilitate decision making for impact management
• Support “organizational readiness” working groups and engagement forums for effective FO engagement.
• Follow-up with internal teams (e.g. FO, Business Management, Platform & Innovation, Client Onboarding and Financial Crime Compliance teams) to ensure alignment and timely conclusion of topics from stakeholder engagements.

• Bachelor's degree in Business, Finance, or related field.
• Minimum 10 years of experience in change management, transformation, or project coordination roles within private banking or financial services.
• Proven track record in rolling out large-scale change initiatives, preferably involving CLM or CRM systems.
• Good stakeholder management and communication skills.
• Experience working in a matrixed or cross-functional environment
• Strong interpersonal skills with an ability to work with operational and middle management stakeholders across the bank.
• Familiarity working with client-facing staff in banking is a plus.
• Excellent communication and stakeholder engagement abilities.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
• Ability to independently manage multiple priorities and work collaboratively in a fast-paced environment.

Bachelor's degree in Business, Finance, or related field.