The Business Analyst oversees daily operations, manages incidents, ensures data quality, and acts as a liaison between business users and IT teams.
- Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability
- Act as the primary point of contact for business users on system issues, service requests, and enhancements
- Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
- Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
- Knowledge and experience in .NET and Azure
- Oversee system configuration, release management, and change control for Microsoft Dynamics 365
- Ensure data quality, integrity, and proper usage across the system
- Recommend continuous improvements
- Enforce governance and compliance with relevant policies
- Ensure adherence to data protection requirements under the Personal Data Protection Act
- Support enhancements and releases, including requirement analysis, testing, and deployment coordination
- Maintain system documentation, SOPs, and knowledge base articles
- Drive data quality, reporting, and analytics to support policy-making and operational insights
- Strong analytical, troubleshooting, and stakeholder management skills is preferred
- Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
- Proficiency with requirements management tools (e.g., JIRA, Confluence).
Top Skills
.Net
Azure
Confluence
JIRA
Microsoft Dynamics 365
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The role involves project management of ERP implementations, guiding UAT, collaborating with teams, managing data, and leading business process projects.
Top Skills:
MS OfficeMicrosoft Power AutomatePythonSap S/4SQLUipath
Artificial Intelligence • Hardware • Information Technology • Machine Learning
This role involves driving Industry 4.0 and digital transformation initiatives in semiconductor manufacturing, enhancing operations through analytics and collaboration.
Top Skills:
Decision-Support ToolsDigital Twin ModelsIndustrial AnalyticsMachine LearningOptimization EnginesSimulation Workflows
Information Technology
The Digital Business Analyst will bridge business stakeholders and technical teams, focusing on CRM systems and website modernization, analyzing processes, gathering requirements, and designing solutions to enhance user experience and operational efficiency.
Top Skills:
AICrm SystemsData Analysis ToolsMicrosoft DynamicsSalesforceServicenowWebsite Development
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
