Business Analyst- Core Banking/ Retail Banking Products

Job Title: Business Analyst- Core Banking/ Retail Banking Products

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Job Title: BA - Payments (Core Banking/Retail Products)

Experience: 6–8 years in a BA role across multiple high-impact projects

Job Location: Mumbai

Job Description:

• Needs to have a thorough understanding of payment workflows, including domestic and 
international payments, payment settlements, reconciliations, and exception handling.

• In-depth knowledge of core banking systems and their integration with payment systems, 
including IMPS, NEFT, RTGS, UPI, and card payment networks

.• Familiarity with retail banking products, such as savings accounts, credit/debit cards, 
personal loans, and related payment services.

• Experience with API integrations for seamless data exchange between payment systems, 
retail banking platforms, and core banking solutions.

• Understanding of regulatory guidelines and compliance frameworks for payment 
systems and retail banking operations (e.g., RBI regulations, AML/KYC standards).

• Excellent stakeholder management skills to work with internal teams, technology providers, 
and external regulators.

• Experience in working in Agile Delivery methodology. Familiar with JIRA tool for 
collaboration and tracking.

• Employs a continuous improvement mindset to identify and define issues or problems that 
are less obvious; participates actively and constructively in brainstorming meetings where 
problems are discussed and/or resolved.

• Brings structure and order to undefined or large-scale problems, making them easier to 
address and solve.

• Uses systemic thinking and creativity in devising solution options for payment and retail 
banking challenges.

• Evaluates relative costs, benefits, and obstacles of potential solutions before 
implementing.

• Articulates or translates complex information about payments, core banking, and retail 
products in a clear, meaningful, and structured way to suit the audience.

• Understands the Group’s priorities, business drivers, competitors, and competitive 
strategies to help drive strategically aligned solutions, considering aspects of risk/reward.

• Anticipates issues and risks in payment and retail product operations and acts quickly to 
mitigate them.

• Builds process flows, maps customer and user journeys for payments and retail banking 
initiatives.

• Handles any unforeseen roadblocks swiftly and effectively.

• Thinks ahead to identify potential risks to service or performance and deals with them 
proactively, effectively manages review processes to identify quality issues early.

• Builds effective working relationships with analysis and design teams in delivery partners 
and works well with external stakeholders.

• Often acts as an expert across multiple projects or programs simultaneously, guiding teams 
on their requirements gathering, design, change, or implementation approaches in the 
payments and retail banking domain.

• May conduct one-off business research and analysis tasks related to the program or project 
scope.