Supports Revenue Operations through workflow optimization, system enhancements, UAT, billing reconciliation, financial modeling, reporting, and vendor management. Acts as a liaison among Sales, Finance, and Technical teams, resolves operational queries, supports executive projects, and leads a small team managing customer and vendor billing cycles. The role requires Salesforce expertise, advanced spreadsheet modeling, strong process-improvement skills, and fluency in English and Chinese.
Purpose of the position:
South China Morning Post is seeking a detail-oriented Business Analyst / Assistant Operations Manager to support our dynamic Revenue Operations team.
This role bridges the gap between data-driven business analysis and hands-on commercial execution. The ideal candidate brings a proven track record in process optimization, workflow design, and system enhancements, paired with direct experience managing complex billing operations. In this role, you will play a vital role in ensuring operational efficiency, system integrity, and seamless financial reconciliation to support the overall success of the Revenue Operations team.
In this role, you will:
Process Optimization & System Enhancements:
- Map and optimize current revenue operational workflows to eliminate bottlenecks and maximize operational efficiency.
- Identify system gaps and spearhead initiatives for automation, tool integration, and structural process improvements.
- Drive system upgrades by capturing functional technical requirements and executing end-to-end User Acceptance Testing (UAT).
Financial Reconciliation & Reporting
- Perform rigorous billing reconciliation and data scrubbing to ensure 100% accuracy across all commercial and financial records.
- Develop robust financial models that look beyond raw numbers to uncover operational risks and unlock revenue opportunities.
Stakeholder Collaboration & Support
- Act as the primary bridge between Sales teams, Finance, and Technical teams to resolve the queries promptly.
- Provide ad-hoc analytical support for strategic executive projects and critical departmental assignments as required.
Billing & Vendor Management
- Lead and mentor a small operations team in managing end-to-end customer and vendor billing cycles, upholding high standards of accuracy, invoicing efficiency, and contract compliance.
Skills and Experience that will lead to success:
- Degree holder or above in Business Management, Finance, or a related quantitative discipline.
- 4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst.
- High proficiency in Salesforce is required. Ability to quickly learn additional software applications that interface with Salesforce.
- Advanced Microsoft Excel / Google Sheets skills with a proven capability in building complex models.
- Strong business acumen with a deep understanding of organizational workflows and system interdependencies.
- Proactive mindset with a demonstrated ability to anticipate business needs and recommend high-impact process improvements.
- Exceptional time management skills, with the ability to prioritize tasks and meet tight deadlines under minimal supervision.
- Professional fluency in both written and spoken English and Chinese is essential.
Work location will be at Causeway Bay office.
Our Privacy Notice aims to comply with all relevant data privacy and protection laws. You should read the Privacy Notice in full at corp.scmp.com/privacy-policy. You may consider your application unsuccessful if you do not hear from us within 6 weeks.
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