Billing Specialist - Job Description
We're HCSS. We're a software company based in Sugar Land, TX, and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 16 years in a row.
WHO WE NEED:
We're currently looking for a Billing Specialist with at least 3 years of experience to join our high-performing Billing team and provide our customers with quality service. If you're a fit, the following things should sound like you:
- Experience with handling complex billing questions on the phone and over email
- Strong attention to detail - Working in multiple systems to accurately bill renewals and update customer information (Salesforce and NetSuite experience, while not required, is a plus)
- Ability to work on a team with shared responsibilities
- Problem solver with the ability to research and ask questions
- Customer Service mentality
ROLE RESPONSIBILITIES:
External/Internal customer billing inquiries
- Receive calls and emails from customers as well as requests from Support, Sales, and Customer Success
- Respond in a timely and professional manner to all customers is necessary to provide the best customer experience and top-notch customer service
- Address and solve customer billing questions and issues via email/phone call
- Analyze and correct customer assets/subscriptions.
- Issue adjusted, corrected, and/or rebilled invoices and credit memos
- Coordinate with Sales and Customer Success Team to solve billing issues
Contract Renewals
- Review 100% of contract renewal opportunities/quotes for accuracy and send to customers via Docusign
- Comparison of assets and subscriptions across 2 systems is an integral part of providing an accurate renewal to the customers
- Review and send renewal quotes
- Check for missing renewals and generate from Salesforce if needed
- Generate renewal invoices
- Contact customers to update contacts for undelivered contract renewal quotes
Monthly/Weekly Billing
- Provide timely and accurate invoices to customers for mid-contract user/product additions/changes not generated through the sales department
- Generate invoices for customers on non-standard billing frequencies
- Generate Cloud invoices for add-on products/users
- Generate add-on user billings for SaaS
- Create invoices for customers with monthly GPS/SaaS billing
BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:
- Flexibility for you to work in-office, hybrid, or remote.
- Medical and Dental Premiums.
- On-site amenities include a covered basketball court, soccer field, 200-meter track, etc.
- 401K with match.
- Tuition reimbursement.
- And more!
*For remote candidates, occasional travel to our office is required
