Associate SOC Advisor

As an Associate SOC Advisor, you will work hand-in-hand with SOC analysts as part of Rapid7's Tactical Operations (TACOPS) team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular.
You will have the front row seat to observe, and learn the ever-evolving Cyber Threat Landscape and gain much coveted experience by helping Managed Services customers remediate and mitigate against prevalent threats.
About the Team
Rapid7's Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's TACOPS team, you are on the front-lines helping clients defend against and respond to today's biggest threats.
Our analysts and Associate SOC Advisors keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7's TACOPS are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
About the Role
You will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage phishing and commodity malware alerts, and help address direct-customer needs and assist in Incident Response handling and customer communication. This role requires sound decision-making skills, the ability to operate effectively amid change and ambiguity, and a proactive approach to problem-solving in a fast-moving security environment.
Associate SOC Advisor roles operate on a shift schedule (Wednesday to Saturday) after a 90 onboarding period. There is no night shift work involved with this role due to Rapid7's global Security Operations Center teams operating on a follow-the-sun model. Specifically, your focus will be to:

• Notify and assist clients for any incidents with analysis in the client's environment
• Engage with any security related inquiries from clients and perform initial triage analysis
• Assist in supporting incident response engagements through customer communications and reporting
• Work closely with TACOPS analysts and other cross-functional internal teams to convey recommendations to Rapid7 customers, to improve their overall security posture
• Review and generate high-quality accurate and contextual customer deliverables
• Perform log search queries to identify suspicious activity in customer environments
• Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
• Ensure that customer's Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed
• Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
• Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
• Triage alerts in our global alert queue alongside experienced analysts as time allows

The skills you'll bring include:

• Experience using a homelab environment/TryHackMe/HackTheBox and a similar setup to gain practical security experience
• Significant client relationship management experience
• Strong understanding of common enterprise technologies
• Proven ability to convey extremely technical concepts to audiences with varying technical prowess
• Industry-related certifications i.e CompTIA( A+, Network+, Sec+, Cloud+, CySA+) and/or TCM Security (PSAA, PJPT, SOC) etc.
• Interest in technology deployment and configuration experience
• Strong interest in security frameworks and concepts
• Peer-reviewing colleagues' work for errors and inaccuracies i.e quality assurance
• Exhibit a a degree of resilience & understanding amid change and ambiguity
• Build strong collaborative relationships with customers, continuously exceeding expectations
• Contribute to decision-making processes that impact operational efficiency and customer success
• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.