Associate/ Senior Assoc, Change Management & Culture Specialist, Group Ops COO

• Support change management activities, including communications and learning interventions, to build awareness, understanding, and behavioural adoption.
• Drive employee engagement initiatives such as roadshows, workshops, and culture campaigns that bring strategy to life and strengthen organisational connection.
• Design and implement feedback mechanisms to gather insights, measure initiative effectiveness, and identify opportunities for continuous improvement.
• Contribute to the development of playbooks, campaign guides, and implementation toolkits that enable business units to execute initiatives confidently and effectively.
• Support the delivery of the strategic roadmap for Group Operational Risk Culture programme, supporting the rollout and adoption of enterprise-wide campaigns and initiatives.
• Drive the follow-through of key action items and project milestones, ensuring strong momentum, timely execution, and alignment to strategic objectives.
• Build and enhance programme governance materials, including trackers, dashboards, and meeting packs, to support transparency, accountability, and informed decision-making.

• Develop communication plans and content for internal stakeholders, including eDMs, email notifications, and campaign messaging, with a strong focus on clarity, accuracy, and audience relevance.
• Partner with cross-functional teams to manage review cycles, consolidate feedback, and ensure high-quality, timely delivery of communications.
• Translate complex policy, standards, and process updates into clear, concise, and actionable messages that drive understanding and adoption across the organisation.
• Plan and execute communication rollouts, including timeline management, audience targeting, and dependency coordination, to maximise effectiveness and reach.
• Monitor engagement metrics and audience reach to continuously improve communication outcomes and inform future campaign planning.

• Bachelor’s degree in Communications, Marketing, Business, Strategy, Consulting, or a related discipline.

• 4–6 years of relevant experience in programme management, internal or corporate communications, change management, or related roles, ideally within banking, technology, or consulting.
• Proven experience working with GenAI tools and solutions, including optimizing them for performance, scalability, and efficiency
• Strong business acumen with the ability to think strategically, connect the dots, and understand technology- or operations-related content.

• Excellent written and verbal communication skills, with the ability to distil complex information into clear, compelling, and audience-appropriate messages.

• Strong stakeholder management and interpersonal skills, with the ability to collaborate, influence, and build credibility across different levels of the organisation.
• Highly organised and detail-oriented, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

Location:

Job:

Schedule:

Employee Status: