Accountable for quality of and production of panel statistics and KPIs (timely and accurate).
Identify and raise areas of quality concerns with the service manager.
Understands the need to maintain sample size, panel balance, panel continuity.
Understands the need for maintaining panel quality and the key drivers.
Be accountable for panel recruitment as required.
Maintain accurate and relevant descriptive details of each panellist.
Ensure robust, continuous data collection from all panellists.
Understands impact of communication to panellists and raise concerns to the service manager.
Supports the business with internal and external projects.
Process and Continuous Improvement
Seeks out efficiency improvements within day-to-day tasks.
Data and information security
Respects confidentiality of panellists’ personal information
Handles communication and data in a responsible manner in accordance with GDPR, our Privacy Policy and all other relevant guidelines and legislation.
Understanding the wider business
Develops a basic understanding of the Operations functions
Develop an understanding of the Commercial usage of our data
Develop a broader understanding of our direct competitors
Training & Development
Take ownership for self-development and where available participate in structured training.
Gains proficiency in all relevant databases, data interrogation and reporting tools (for example local platforms, SQL, Access, Python, Focus, Excel, etc.)
Communication & Collaboration
Be able to communicate in an appropriate manner (e.g. verbally, presenting or creating a PowerPoint, Word document, email)
Adhering to deadlines and escalating where there is a risk of delays
Demonstrate and role model best practise and techniques including positive communication style.
Displays a proactive attitude when working both within and outside of the team.
Demonstrates clear, direct and to the point communication at Data Methods team meetings
Make a constructive contribution at Panel Quality team meetings.
Issue Management and Best Practice
Proactive identification and root cause analysis of service issues, and resolution of these, to mitigate any impact to panel members or KPIs.
Support regular service review meetings with Team Managers and Leadership team to establish priorities and future requirements.
Working closely with other department stakeholders (eg Panel Quality, Asset Management) to capacity plan and support new projects or service enhancement initiatives.
Education & Experience
Bachelors degree
1 - 2 years experience
Knowledge
Awareness of sampling principles
Basic statistical, numerical and logical skills
Aptitude for data analysis
Strong knowledge of metrics and KPIs
Tools
SQL (basic)
Excel (intermediate)
Python (intermediate)
Power BI (intermediate)
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