Associate Operations Manager/Operations Manager

Posted Yesterday
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Singapore
Hybrid
3-5 Years Experience
AdTech • Digital Media • Marketing Tech
Marketing built on proof, not promises.
The Role
Manage media billing processes, coordinate with media planning teams, resolve billing discrepancies, monitor billing status, handle media buying activities, negotiate pricing with media owners, ensure campaign delivery and accuracy of financials, assist in auditing processes, maintain co-ownership of WIP report, and assist in managing material submission timelines.
Summary Generated by Built In

Company Description

Publicis Media is one of the four solutions hubs of Publicis Groupe [Euronext Paris FR0000130577, CAC 40], alongside Publicis Communications, Publicis.Sapient and Publicis Healthcare. Publicis Media is comprised of Starcom, Zenith, DigitasLBi, Spark Foundry, Blue 449 and Performics, powered by digital-first, data-driven global practices that together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 23,500 employees worldwide.

Job Description

Billing Operations

Manage the media billing processes which involves,

  • Co-coordinating with media planning teams on billing instructions
  • Media plan actualization and reconciliation on monthly basis
  • Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
  • Generate proforma invoices for shared service team’s approval
  • Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
  • Billing status monitoring and reporting
  • Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

  • Support requirements for onboarding of new suppliers
  • Ensure 100% billing completion within three months of activity end date
  • Resolve/respond to client billing queries


Media Buying (Offline and/or Online)

  • The day-to-day media buying for the agency
  • Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
  • Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
  • Deliver added value opportunities across clients wherever possible
  • Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
  • Monitor campaign delivery and reconcile any under deliveries
  • Assist with auditing process across specific client base
  • Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
  • Constantly monitor performance and delivery of ad server and vendor reporting. 
  • Monitor and report on clients’ expenditure update by campaign by media, if needed
  • Keep track of clients’ media master contract fulfilments
  • Prepare CI for all mediums and help Planners manage all material submission timelines
  • Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Qualifications

  • A minimum of 3-4 years experience in media agency handling media trafficking or buying. Familiar with and have worked with the major publishers
  • Proficiency in offline buying. Preferably has experience with online buying (both self-served and managed service) and digital ad operations
  • Strong in numbers and intermediate skills in Microsoft Excel (such as pivot table and v-lookup)
  • Analytical and meticulous with an excellent eye for details
  • A team player with an action-oriented mind-set, who is able to work with minimal supervision
  • Eager to learn and to be an expert on billing tools and systems
  • Excellent written and verbal communication skill
  • Proactive and ability to prioritize tasks, work well under pressure

Top Skills

Excel
The Company
8,000 Employees
Hybrid Workplace
Year Founded: 1969

What We Do

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world.

Why Work With Us

Check out these resources to learn more about what makes Epsilon EPIC:
• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

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