Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Purpose of role:
Support the realization of Transaction Banking profit and portfolio balances through the delivery of effective and timely customer implementation and on-boarding. Drive customer satisfaction and retention of business through the provision of best-in-class customer service.
Job description
Strategic
- Implementation: Implements Transaction Banking mandates from clients
- Implementation: On-boards customers to relevant services within acceptable turnaround time
- Implementation: Tracks utilization (go-live) rate of on-boarded customers
- Implementation: Periodically review and streamline processes to improve customer experience
- Client Support: Conduct Service Level Reviews and analyze customer feedback and encapsulate into recommendations to the region and local Product team
- Client Support: Identify, recommend and implement solutions within a consistent customer service framework to reduce client inquiries through the analysis of data, MIS and statistics
Financial
- Instigates/drives customer usage of Transaction products/services implemented to hasten revenue generation and volume throughput
- Identify opportunities and cross-sell TB products upon customer touch point.
Customer
- Provide electronic banking and client integration training and support to clients in the course of the implementation cycle of the deal
- Respond satisfactorily to customer inquiries and requests for after-sales support within acceptable timeframe(s)
- Ensure prompt action and reporting on any system disruption or malfunctions encountered in coordination with responsible offices in branch, region and Head Office, as appropriate
People
- Support the Middle Office team across all Transaction Banking products/services
- Support the TBD Product Team in testing (UAT, PVT, Pilot) for various solution rollouts
- Collaborate with Regional (TBOA) Client Relationship Management, Implementation and Product teams as well as MUFG TBD branches to ensure consistent client onboarding
Other/Control
- Drive and manage effective Transaction Banking system administration and maintenance in accordance with ISSP, regulatory and internal compliance, risk management policies and standards and approved operational procedures, ensuring safeguarding of Customer and Bank’s interests
- Perform other duties that Department Head may assign from time to time
Job requirements:
- Degree in Computer Science, Information Technology or similar discipline.
- Minimum 5 years of banking experience
- Experience in Customer service or operation role
- Experience in Corporate Banking system
Skills & Knowledge :
Knowledge
- Research
- Good working knowledge of Windows and MS Office applications
Skills
- Technical knowledge on e-banking and core banking
- Communication (excellent oral and written)
- Teamwork
- Problem solving and logical thinking
- Project management
- Time management
Attributes
- Critical Thinking
- Organized
- Patient
- Resourceful
- Highly organized
- Innovative
- Attention to Detail
- Driven
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
