Associate, Client Services

Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
In just five years since the company's inception, over 32 million online interviews have been sourced from
PureSpectrum Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2023), Built In's Best Places to Work (2020-2023), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023) Deloitte's Fast 500 (2020- 2023)
This position can be based out of Singapore or Sydney.
The Opportunity:
An Associate on the Client Services team plays a vital role in the day-to-day delivery of market research projects. Your primary focus is to manage multiple customer projects simultaneously and ensure that all projects you are tasked with leading are successfully delivered to customers and that their expectations for quality and service are met or exceeded. The role will also require developing a customer-first mindset that is aligned with PureSpectrum's culture and values in order to be best positioned to meet or exceed customer needs.
Your Responsibilities:

• Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms
• Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues
• Oversee and lead easy to moderately complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full-service and sample-only projects; ensuring customer & business expectations are met or exceeded
• Oversee and help manage complex projects with supervision and support from senior team members
• Follow established best practices and processes for project delivery
• Provide feedback to sales on project performance to help improve delivery and key metrics for future projects
• Take ownership of problematic situations and work closely with team members to develop solutions that resolve problems
• Take accountability in the sales process by working closely with sales to provide high-quality customer service to help win future business

Requirements:

• Experience in Market Research preferred, but not required.
• Fluent in Japanese (speak)
• Ability to manage multiple projects with competing priorities
• Ability to learn and use new technology platforms to meet or exceed customer and project needs
• Ability to find innovative solutions to address customer and project needs
• Solid judgment and critical thinking skills
• Excellent communication and analytical skills
• Ability to be proactive in anticipating problems and provide solutions
• A passion for curiosity and a drive to always be learning
• Ability to foster positive relationships across teams and customers

PureSpectrum Benefits:

• We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.
• Unlimited PTO and sick time.
• Team events and celebrations.
• Employees enjoy casual dress and fun within a professional team environment.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.