The Associate Account Manager provides operational support for account management, ensuring client needs are met through coordination with internal teams, while leveraging data analytics to drive performance and manage client relationships.
About Index Exchange:
Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
What we’re looking for:
- Efficient: Your key focus is to provide essential operational support for smooth account management. This role involves assisting with day-to-day account operations, and working closely with clients and Deal Operations to drive seamless execution while maintaining strong client relationships.
- Collaborative: In order to support our agency accounts, you will work cross-functionally with Sales, Deal Operations, Analytics, Technical Ops, and Publisher Account Teams to become a subject matter expert on the Index Platform and Supply Side targeting in an effort to drive performance and growth of our partners.
- Communicative: You will be working on a number of clients and be expected to facilitate internal communication between them and other Index Exchange teams to ensure deliverables stay on track and to meet deadlines.
Here’s what you’ll be doing:
- Assist in the day-to-day operations for our agency, marketplace and brand marketer partners throughout Asia.
- Coordinate with internal teams to ensure clients' needs are met and deliverables are provided promptly.
- Support with internal and external reporting, deal requesting and monitoring
- Developing your knowledge of streaming TV and the challenges faced by both broadcasters and agencies in targeting consumers within this medium
- Developing your knowledge of agency hold co businesses
- Use data and reporting analysis tools available to help identify key insights for clients looking to expand the value of their Index Exchange partnership
- Execute operational tasks such as performance monitoring, report creation, and updating internal systems with accurate and up-to-date account information.
Here's what you need:
- 2-4 years of experience in digital media; client-facing experience
- Effective time management skills - ability to prioritize and meet deadlines in a fast-paced environment.
- Proven ability to leverage data and analytics to solve customer problems.
- Excellent written and verbal communication skills, with attention to detail and polish.
- Ability to work in both collaborative and independent settings, while remaining responsible, enthusiastic, proactive, and self-motivated.
- Proficiency in Excel and other Microsoft Office programs is a requirement for the role. Experience with DOMO, Looker, Tableau and/or similar analytical tools is considered an asset.
Why you’ll love working here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.
Index Exchange Singapore, Singapore, SGP Office
80 Robinson Road#02-00 , Singapore, Singapore, 068898
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