Support Client Leaders and Operations Managers in client lifecycle management, billing, processes, budget maintenance, and reporting. Enhance operational KPIs and ensure smooth client transitions.
The purpose of this role is to support the Client Leaders, their team, and the Operations Managers by providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as billing, processes, budget maintenance, reporting, and audit.
Job Description:
Client Team and Communications
- Engages and maintains relationships across Media Operations and key partners across all Media brands
- Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
- Ensures client transitions, from onboarding through offboarding, are properly supported and managed
- Partners with client leaders to ensure adherence to processes and SOP
Billing
- Supports client and internal billing by approving client and intercompany invoices
- Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe
- Supports client leaders in performing billing audits
- Ensures budget maintenance and utilisation is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorisations (MPAs) and budget details.
Operations and processes
- Provides support on costing exercise for Pitch/ Inflation exercise
- Maximizes offshoring utilisation, including but not limited to billing, reporting, briefing templates
- Contributes to the enhancement of operation KPIs and provides additional operational support as needed
#LI-BG1
Location:
Singapore
Brand:
Dentsu X
Time Type:
Full time
Contract Type:
Permanent
Top Skills
Budget Maintenance
Media Operations
Reporting
dentsu Singapore Office
Singapore, Singapore, Singapore, 078881
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