Assistant Manager - Technology Services

Description and Requirements
Position Summary
A Big Data (Hadoop) Administrator responsible for supporting the installation, configuration, and maintenance of Cloudera Data Platform (CDP) and Cloudera Flow Management (CFM) streaming clusters on RedHat Linux.
Strong expertise in DevOps practices, automation, and scripting (e.g. Ansible, Azure DevOps, Shell, Python) to streamline operations and improve efficiency is highly valued.
Job Responsibilities

• Assist in the installation, configuration, and maintenance of Cloudera Data Platform (CDP) and Cloudera Flow Management (CFM) streaming clusters on RedHat Linux.
• Perform routine monitoring, troubleshooting, and issue resolution to ensure the stability and performance of Hadoop clusters.
• Develop and maintain scripts (e.g., Python, Bash, Ansible) to automate operational tasks and improve system efficiency.
• Collaborate with cross-functional teams, including application development, infrastructure, and operations, to support business requirements and implement new features.
• Implement and follow best practices for cluster security, including user access management and integration with tools like Apache Ranger and Kerberos.
• Support backup, recovery, and disaster recovery processes to ensure data availability and business continuity.
• Conduct performance tuning and optimization of Hadoop clusters to enhance system efficiency and reduce latency.
• Analyze logs and use tools like Splunk to debug and resolve production issues.
• Document operational processes, maintenance procedures, and troubleshooting steps to ensure knowledge sharing and consistency.
• Stay updated on emerging technologies and contribute to the adoption of new tools and practices to improve cluster management.

Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree in computer science, Information Systems, or another related field with 7+ years of IT and Infrastructure engineering work experience.
Experience
(In Years)
7+ Years Total IT experience & 4+ Years relevant experience in Big Data database
Technical Skills

• Big Data Platform Management : Big Data Platform Management: Knowledge in managing and optimizing the Cloudera Data Platform, including components such as Apache Hadoop (YARN and HDFS), Apache HBase, Apache Solr, Apache Hive, Apache Kafka, Apache NiFi, Apache Ranger, Apache Spark, as well as JanusGraph and IBM BigSQL.
• Automation and Scripting : Expertise in automation tools and scripting languages such as Ansible, Python, and Bash to streamline operational tasks and improve efficiency.
• DevOps Practices : Proficiency in DevOps tools and methodologies, including CI/CD pipelines, version control systems (e.g., Git), and infrastructure-as-code practices.
• Monitoring and Troubleshooting : Experience with monitoring and observability tools such as Splunk, Elastic Stack, or Prometheus to identify and resolve system issues.
• Linux Administration : Solid knowledge of Linux operating systems, including system administration, troubleshooting, and performance tuning.
• Backup and Recovery : Familiarity with implementing and managing backup and recovery processes to ensure data availability and business continuity.
• Security and Access Management : Understanding of security best practices, including user access management and integration with tools like Kerberos.
• Agile Methodologies : Knowledge of Agile practices and frameworks, such as SAFe, with experience working in Agile environments.
• ITSM Tools : Familiarity with ITSM processes and tools like ServiceNow for incident and change management.

Other Critical Requirements

• Excellent Analytical and Problem-Solving skills
• Ability to work in a 24x7 rotational shift to support Hadoop platforms and ensure high availability.
• Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders.
• Prior experience in handling state side and offshore stakeholders
• Experience in creating and delivering Business presentations.
• Demonstrate ability to work independently and in a team environment
• Demonstrate willingness to learn and adopt new technologies and tools to improve operational efficiency

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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