Job Summary:
Oversees the daily operations within assigned scope of responsibility for the following processes: hardware integration assembly, PC integration and configuration, testing, technical repair, production planning, quality assurance and warehouse management. Provides high quality, cost effective, and efficient service to meet current and future demands. Optimizes facilities utilization, process execution and compliance with internal policies and procedures and external regulations. Provides oversight and direction for assigned team, financial and operational activities.
Supervises and coordinates daily activities of workers with ordering, receiving, storing, inventory control, issuing and shipping materials, supplies, tools, equipment and parts in stock room.
Principal Responsibilities:
- Manages production team responsible for assembling and/or installing a variety of hardware and electronic components using state-of-the-art technology and processes.
- Oversees the integration, configuration and testing of a variety of hardware, operating system software and peripherals
- Plans, develops and/or implements quality assurance procedures. Evaluates quality deviations to determine cause, effect, and corrective measures to remedy such deviations.
- Supervises and coordinates warehousing activities with receiving, storing, inventory management (including cycle counting and aisle checks), picking and shipping.
- Surveys customers periodically regarding accuracy of shipments, quality of product, efficiency of process, adherence to specifications and overall customer experience.
- Ensures team's work area is well maintained and in compliance with all safety regulations and site policies including Electro Static Discharge (ESD) requirements.
- Responsible for ensuring equipment is safe, in good repair, functioning appropriately and calibrated in full compliance with required military, ISO and other quality standards. Reviews the evaluation, recommendation and implementation of new equipment or equipment enhancements.
- Reviews, presents, manages and/or contributes to a variety of statistical, narrative, financial regularly scheduled and ad hoc written and oral reports and presentations.
- Assesses productivity measures, identifies trends and monitors site activity.
- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
- Other duties as assigned.
Job Level Specifications:
- Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors.
- Directs routine and repetitive operations of team.
- Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans.
- Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information.
- Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources.
Work Experience:
- Typically 4+ years relevant work experience
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
