Scope of Function:
Support and partner with the various Clusters Technology and TI Enterprise Services on Service Quality, Strategic and Transformation activities and Safety and Soundness initiatives and remediation programs.
Principle Responsibilities
- Perform qualification of initiatives which includes strategic initiatives, safety and soundness, cost and process optimization and translate them into project requirement.
- Support Business and Tech Strategy and communicate such requirement to critical deliverables are met.
- Ensure the effectiveness of the ongoing interlock with Tech to partner them to drive major activities which includes:
- Support and ensure the execution of Sector’s major projects.
- Support and ensure execute Strategic and Tactical initiatives.
- Engage in financial discussions including budget planning, forecasting and infrastructure planning for new projects which includes estimation on green and recoveries which span across TI Services.
- Drive stability and resiliency by partnering with the TI, Production management and application development to ensure that CTI services meet the defined SLA’s and the right level of infrastructure monitoring.
- Ensure the effectiveness of Service Management functions which includes Major CTI change interlocks, monitoring, performance, and capacity management.
- Partner with CTI teams and tech teams to drive Safety and Soundness which includes EOVS remediation, GEMS and VTM
Qualifications, Skills and Experience:
- > 15 years of working experience in technology industry
- Min 5 years of experience in supporting relevant products.
- Experience in driving Strategic initiatives.
- 7+ years of experience in Client Service Management
- Advanced skill level MS Excel, MS Access, MS PowerPoint, and other Data Analysis tools.
- Strong Presentation skills in MS PowerPoint
- Exposure to technology industry
- Experience in Technology, Finance and Business Management
- Broad knowledge of other functional and technical areas
- Strong interpersonal Skills and managing senior stakeholders both internal and external
- Experience of working with multi-disciplinary teams
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
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