The Application Support Engineer (Level 2) will ensure reliable application performance, collaborate with various teams to solve technical issues, analyze SQL queries, support UNIX/Linux applications, manage Cloud AWS services, and document procedures. They will also participate in an on-call rotation for urgent support requests.
- As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success.
- Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently. By leveraging your expertise in Java, MySQL, Oracle, PostgreSQL, SQL, UNIX/Linux, Cloud AWS, and IT Service Management (ITSM), you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime.
- Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
- Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.
- Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
- Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
- Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
- Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
- Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
- Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.
- Working experience with Java frameworks such as (J2EE EJB, Spring, Microservices), REST API
- Working experience with microservices framework and containers
- Working experience with AWS Cloud
- Working experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
- Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
- Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
- Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.
Top Skills
Java
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
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