Supports enterprise applications by troubleshooting incidents, monitoring system health, performing root cause analysis, implementing remediation and performance improvements, and documenting technical solutions. Collaborates with development, infrastructure, and business teams to improve application stability, availability, and support processes. Communicates technical findings and recommendations to technical and non-technical stakeholders.
About the Role
Join Accenture’s Technology team as an Application Support Engineer, where you will play a critical role in maintaining and enhancing the performance, stability, and reliability of enterprise applications. This role offers the opportunity to work on complex technology environments, collaborate with cross-functional teams, and contribute to continuous service improvement initiatives that drive business value for our clients.
Key Responsibilities• Analyze, troubleshoot, and resolve complex application and system issues to ensure optimal performance and availability.
• Monitor application health, system performance, and operational metrics to proactively identify and mitigate potential risks.
• Investigate incidents, perform root cause analysis, and implement sustainable solutions to prevent recurrence.
• Collaborate with development, infrastructure, and business teams to diagnose issues and support application enhancements.
• Execute application remediation activities, including defect fixes, configuration updates, and performance improvements.
• Contribute to continuous improvement initiatives by recommending and implementing enhancements to support processes and operational procedures.
• Document technical solutions, troubleshooting steps, and support knowledge to improve team effectiveness and service delivery.
• Communicate technical findings, risks, and recommendations clearly to both technical and non-technical stakeholders.
Required Qualifications
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience in application support, production support, or IT operations roles.
• Strong expertise in application remediation, incident management, and problem resolution.
• Experience troubleshooting enterprise applications across multiple technology platforms.
• Strong analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Excellent written and verbal communication skills.
• Ability to work effectively in a collaborative, fast-paced environment.
Preferred Qualifications• Experience supporting critical business applications in a production environment.
• Knowledge of monitoring, logging, and incident management tools.
• Familiarity with ITIL principles and service management processes.
• Experience working with cross-functional and geographically distributed teams.
• Understanding of system integration, application performance monitoring, and operational best practices
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Singapore, Singapore, SGP Office
250 North Bridge Road, Singapore, Singapore, 179101
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