Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
We advance science so that we all have more time with the people we love.
The Opportunity
Business Title: Partner, Diagnostics Solution Support
We are seeking an Application Specialist who will be responsible for providing field technical applications support to the Centralised Diagnostics and Point-of-Care Solutions (CPS) business area.
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You are responsible for instrument and application troubleshooting, customer training, instrument commissioning and other matters pertaining to after sales service.
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You maintain high level of service standard by ensuring service calls are responded to promptly as per customers’ reasonable expectation.
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You establish and develop good rapport with customers, provide high quality after-sales service in a pro-active manner and this will also involve conducting on/off-site training as well as out-of-office hours and office telephone support.
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In addition, you escalate and follow-up promptly on unsolved product issues to the global customer support team and communicate all applications issues through regular internal meetings to rectify customers’ issues.
Who you are
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
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You should ideally possess a Degree in Biomedical Science/Chemistry/Biology/Medical Technology or any related field, have at least 2 years of working experience, preferably in hospital setting. Knowledge of laboratory workflow will be an added advantage.
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You are customer oriented with good communication and interpersonal skills. A team player, you are able to work with a myriad of people and willing to work outside normal office hours.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
