Provide operational, analytical, advisory, and stakeholder-management support to Human Resources Business Advisors. Manage HR cases end to end, including intake, documentation, tracking, resolution, and closure. Coordinate handoffs across teams, produce reports and trend analysis, identify risks, resolve issues within established guidance, and escalate complex matters. Support process improvements, stakeholder communications, governance, and self-service resources while maintaining confidentiality and strong risk controls.
Help leaders and managers make critical people decisions with clarity, discipline, and care. In this role, you will be the operational and analytical engine that keeps Human Resources advisory work moving—accurately, on time, and with strong stakeholder partnership. You will manage day-to-day case delivery, translate needs into clear actions, and coordinate across teams to improve outcomes and experiences. If you enjoy structured problem solving, working across priorities, and bringing order to complex requests, this role offers broad exposure and meaningful impact.
As a Human Resources Business Advisory Support Associate in the Human Resources Business Advisory Support team, you will provide operational, analytical, advisory, and client-management support to Human Resources Business Advisors and line-of-business stakeholders. You will run end-to-end case management with strong documentation and follow-through, balancing responsiveness, quality, and risk and control requirements. You will turn data and reporting into decision-ready insights and help simplify delivery by coordinating handoffs across teams.
Job responsibilities
- Deliver high-quality client and stakeholder outcomes by clarifying needs, confirming scope, and aligning delivery to team priorities
- Support Human Resources Business Advisors with case management and independently partner with line-of-business stakeholders to deliver strong people outcomes
- Manage Human Resources casework end-to-end, including documentation, workflow tracking, and timely closure
- Prioritize and execute multiple requests in parallel, resetting expectations early when timelines or quality may be at risk
- Coordinate across Human Resources partners and related teams to align owners, handoffs, dependencies, and delivery timelines
- Produce recurring and ad hoc reports, reconcile inputs, and interpret data to surface themes, risks, and opportunities
- Identify issues early, resolve within scope using established guidance, and escalate sensitive or complex matters appropriately
- Communicate clearly with stakeholders, confirming shared understanding and tailoring messages to different audiences
- Maintain strong standards for confidentiality, conduct, policy, governance, and risk and controls in day-to-day execution
- Improve processes by identifying recurring friction points, proposing practical enhancements, and supporting implementation
- Guide stakeholders to appropriate tools and resources to enable effective self-service and reduce repeat issues
Required qualifications, capabilities, and skills
- Minimum 3 years of experience in Human Resources, business advisory support, operations, or a related role
- Experience supporting or managing line-of-business stakeholders and handling multiple concurrent requests
- Experience delivering structured case management (intake, documentation, tracking, resolution, closure) with strong attention to detail
- Experience producing and interpreting reports, including reconciliations and trend analysis, to inform decisions
- Ability to coordinate across teams and stakeholders to drive clear ownership, handoffs, timelines, and outcomes
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Bachelor’s degree or equivalent
- Fluency in English
Preferred qualifications, capabilities, and skills
- Experience working in financial services or another large, regulated, and risk-aware organization
- Advanced Excel capability (for example: pivot tables, lookups, and building structured reporting)
- Experience with Human Resources case management or ticketing tools and service delivery workflows
- Experience supporting organizational change initiatives, stakeholder communications, or operating model transitions
- Exposure to process improvement methods (for example: root cause analysis, continuous improvement practices)
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
JPMorganChase Singapore, Singapore, SGP Office
One@Changi City, Changi Business Park Central 1, Singapore, Singapore, 486036
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