Responsibilities
1. Desktop and End-User Support
Provide support and troubleshooting for hardware, software, business applications, network and end-user devices (laptops, etc), working with third party vendors when required.
Manage user accounts, permissions, and access rights in Active Directory and identity management systems.
Contribute to process improvements and guide end-users on corporate procedures, IT best practices and new technologies.
2. Infrastructure Support
Work with global IT teams on the installation, maintenance and troubleshooting of local IT infrastructure and networks.
Escalate complex technical issues to appropriate global teams as necessary and provide on-site support through issue resolution.
3. Compliance and Audit
Ensure adherence to corporate IT policies, procedures, and security standards.
Maintain accurate documentation of IT assets, configurations and support activities.
Respond to audit requests and address any gaps in compliance.
4. Collaboration and Communication
Be the main IT point of contact between overseas IT teams and the Singapore office, ensuring alignment with global IT initiatives and coordinating update/support efforts.
Train and guide end-users on IT best practices and new technologies.
Requirements
Proven experience in IT support including desktop, infrastructure and application support.
Strong knowledge of Windows operating systems, Microsoft Office 365 and Active Directory.
Basic understanding of IT security practices and networking concepts (LAN/WAN, VPN, firewalls, switches and routers).
Excellent problem-solving, organizing, multi-tasking and troubleshooting skills.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Flexibility to work occasionally outside regular working hours.
Have a warm, well-spoken, good attitude, flexibility and service-orientated personality.
About UsCartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
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