Who we are looking for
Alternative Investment Solutions (AIS) provides fund administration services to alternative investment funds and clients, including Hedge Funds, Private Equity and Real Assets funds. We deliver customized services to our clients, operating in 13 countries and supporting all global regions.
We are seeking an experienced operations leader to head our Private Markets servicing teams across Asia. The role owns end-to-end service delivery for APAC teams and is responsible for building a scalable, well-controlled platform aligned to the broader APAC operating model. The successful candidate will combine strong technical depth in fund accounting with the ability to lead people, drive change and engage confidently with clients and senior stakeholders.
Why this role is important to us
This role provides clear accountability for service quality, operational resilience, risk and control, productivity and talent development across APAC. It is central to delivering consistent, high-quality outcomes for our clients as the Private Markets business continues to grow.
What you will be responsible for
Strategic priorities
- Lead the Private Markets operations teams across APAC, with full accountability for service delivery.
- Shape and execute an integrated operating model across locations that strengthens end-to-end accountability, simplifies governance and supports scalable growth, aligned to the APAC operating model.
- Drive transformation, automation and standardization initiatives across process, data and controls, partnering with Technology and global operations hubs.
- Act as the escalation point for strategic clients on operational matters, service performance and new business readiness.
- Build trusted partnerships with Client Service, Product, Technology, Risk, Finance and regional leadership to deliver shared priorities.
- Develop a strong, diverse leadership bench through talent development, succession planning and disciplined performance management.
Day-to-day delivery
- Ensure timely, accurate and well-controlled delivery of NAV calculations, financial statements and investor reporting across all client mandates.
- Oversee core private markets processes, including capital calls and distributions, waterfall and carried interest calculations, partnership and investor allocations, and management and performance fees, and loan servicing for private credit.
- Manage year-end and audit cycles, ensuring timely support to clients and their auditors.
- Monitor KPIs, SLAs, error rates and client feedback, and turn insights into action plans with clear ownership and follow-through.
- Maintain a strong risk and control environment, including regulatory compliance, issue remediation, error management and adherence to policies and standards.
- Lead business continuity planning and operational resilience across APAC
- Onboard new clients and mandates, ensuring operational readiness and a smooth transition into business-as-usual.
- Lead a multi-location team through clear direction, effective delegation, communication and employee engagement.
What we value
- Ability to navigate a large, matrixed global organization and build effective relationships across business lines and functions.
- Sound judgment in managing competing priorities and resolving complex or contentious issues.
- A track record of building, developing and inspiring high-performing operations teams.
- Experience leading change, transformation and operating model initiatives in regulated, multi-location environments.
- Ability to execute with pace and discipline under pressure, while staying focused on risk, quality and client outcomes.
- Commitment to inclusion, integrity and respect when working with colleagues across locations and backgrounds.
Education & preferred qualifications
- Bachelor's degree required; finance, accounting, economics or business preferred.
- [10+] years of financial services experience, including [7+] years leading multi-location operations teams.
- Strong experience in fund accounting and financial reporting for Private Markets structures.
- Good understanding of private markets fund structures and operations
- Working knowledge of platforms such as [Investran / Paxus / Geneva].
- Experience managing complex institutional clients that require significant senior-level engagement.
- Excellent written and spoken English, with the ability to present complex matters clearly to senior audiences.
- Strong influencing, negotiation and relationship management skills.
- CFA, CPA, CA, MBA or equivalent professional qualification is an advantage.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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