About this role
The Aladdin Client Experience team is seeking an initiative-taking professional to support our clients using our Aladdin platform (public & private markets). This client facing role focuses on APAC clients. If you are interested in building a career in FinTech and in improving clients’ public market investment processes, while collaborating with sophisticated clients in a fast-paced environment, this role might be for you.
In this role, you will:
Solve client inquiries and help our users, who are industry practitioners at some of the world’s most respected investment institutions, run their businesses on Aladdin
Use technology to solve problems – we will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs
Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product
Work in a regional team, with a local presence – you will get to work with teams across the world, while still engaging with a vibrant local team
Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience.
Build strong relationships with clients’ teams.
We have:
The feel of a start-up with the backing of the world’s largest asset manager.
A diverse environment with professional growth opportunities and a welcoming employee culture.
Sophisticated investor clients ranging from Active/Passive Portfolio Managers, Risk managers, Performance analysts, Research analysts, who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
An organization that prides itself on delivering a superior user experience
You have:
2-3+ years in the financial or technology industry; client or vendor facing role preferred
Good academic background, majored in Financial Engineering, Econometrics, Statistics, Physics, Engineering, etc
Strong interests in client facing, and ability to work in a fast-paced environment with high self-assurance, positive attitude, and drive
Strong communication skills and ability to tailor approach to all corporate levels
A consultative approach to understanding client needs and a passion for solving problems.
Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients.
Business fluent in English.
You may have:
Direct portfolio / risk management, trading, compliance, or operations analyst experience
Asset management / private banking working experience, and basic understanding of how portfolio managers’ work looks like or at least strong interests to learn from practice.
Proficiency in working with large sets of data.
A solid understanding of SQL, UNIX, VBA, R, Python, PERL or similar tools, and/or Aladdin
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
