AI Change Enablement Lead, Asia

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

The AI Change Enablement Lead, Asia, will join our Asia Advanced Analytics team, reporting directly to the AVP of AI Commercialization and the AVP of Global AI Adoption. This crucial role centers on driving AI adoption across the Asian region. We seek a strategic thinker who can effectively implement global strategies while tailoring them to meet local requirements. The successful candidate will collaborate with stakeholders across multiple countries, influence key decisions, and contribute to shaping our AI and Generative AI strategy. This position ensures that our efforts align with both global and regional objectives.

Position Responsibilities:

• Lead the execution of the Global AI Adoption Strategy in Asia, focusing on tools like ChatMFC (“Manulife Financial Corporation”), internal and proprietary version of ChatGPT, for employees. Including Microsoft Edge Copilot, Copilot Studio and etc.
• Shape the global AI strategy with insights from Asia, anticipating future needs and collaborating with the global team.
• Serve as the central point of contact for AI adoption in Asia, ensuring alignment with global strategies while addressing regional specifics.
• Drive the adoption of Generative AI productivity tools by understanding user personas, tasks, and pain points to develop effective change management plans.
• Recommend methods to enhance productivity via AI tools, providing prompt usage guidance.
• Coordinate AI adoption activities across Asian countries and functions, leveraging cultural insights for effectiveness.
• Design and conduct training sessions and workshops tailored to specific roles, such as Underwriters, Market Researchers, and Software Developers.
• Promote best practice sharing to enhance AI utilization.
• Develop educational materials suited to diverse learning styles and expertise levels.
• Propose a roadmap for employee reskilling/upskilling concerning Generative AI skillsets.
• Collaborate with global teams to address Asia's specific adoption needs and outcomes.
• Engage with function leaders across Asian markets, facilitating AI adoption with stakeholders at various levels.
• Establish a Community of Practice (CoP) in Asia, encouraging employees to share practices.
• Develop a network of AI Champions in Asia.
• Act as the support point for Generative AI tools adoption queries.
• Implement and manage feedback loops for continuous improvement, relaying regional needs to the global team.
• Monitor and report on AI adoption outcomes in Asia, providing insights and recommendations.

Qualifications:

• 10-13 years of experience in business consulting and project management, with a focus on execution and influence roles.
• Outstanding project management skills, evidenced by the successful delivery of complex projects.
• Proven experience in driving the adoption of transformational initiatives within a multinational context.
• Experience in integrating Generative AI into business practices and daily routines is essential.
• Thought leadership in AI adoption and the ability to make strategic recommendations.
• Strong strategic thinking and execution capabilities, with the ability to adapt global strategies to local contexts.
• Analytical mindset with strategic thinking, enabling data-driven decision-making.
• Superior communication and stakeholder engagement abilities, capable of building relationships across varied teams.
• Effective communication of change management and report-writing skills.
• Strong coordination and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Demonstrated ability to work across countries and cultures, with sensitivity to cultural differences.
• Proficiency in agile methodologies and adaptability to different project delivery practices.
• Experience with a life insurance company is not required but can be helpful for understanding roles like underwriter.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].