At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job DescriptionAbout the Role
Drive profitable growth of the service agreement portfolio by securing new service agreements, renewing existing agreements with enhanced value or scope, and strengthening customer retention through proactive relationship management.
Key Responsibilities:
- Sell new and renewal service agreements to prospective and existing customers.
- Build, maintain, and enhance customer relationships to support profitable growth and long-term retention.
- Prepare quotations and tenders, negotiating terms in alignment with company contractual guidelines and Delegation of Authority approvals.
- Maintain accurate CRM records and ensure proper documentation across all sales activities.
- Ensure the accuracy of agreement, customer, and asset data for all assigned sales cases.
- Conduct effective Business Reviews for assigned agreements, utilizing the online customer portal as required.
- Ensure smooth handover of agreement details to Administrators/Planners and coordinate any necessary updates during the contract period.
- Support Finance and Administrators in following up with customers to enable timely invoicing and prompt collections.
- Promote additional non-agreement services and products, with emphasis on asset modernizations and spare parts needs.
- Contribute to team-level sales forecasting, strategy development, Annual Plans, and Long-Term Plans.
- Minimum Diploma in Sales, Engineering, or a relevant field
- 1–2 years of experience in Sales or Engineering
- Proficiency with Siebel CRM or similar systems
- Prior exposure to industrial machinery and/or industrial maintenance
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
