Accounts Receivable Specialist - Collections

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.
This is a remote position. To facilitate effective collaboration among our teams, this role requires you to be based in Manila, Philippines, and available to work during EMEA business hours.
Atlassian is currently seeking Accounts Receivable Analysts. The primary focus of the positions will encompass a range of Accounts Receivable responsibilities, including:

• Core collections duties
• Credit assessment
• Other AR-related ad-hoc deliverables

In this role, you will oversee Atlassian's accounting functions, ensuring high standards in transaction processing while providing analytical insights and meeting reporting requirements. Your responsibilities include reviewing current processes and policies, recommending improvements based on industry best practices, and supporting Accounts Receivable operations. The ideal candidate should be motivated, analytical, detail-oriented, and possess strong communication and teamwork skills, with the ability to adapt to new challenges. As an Accounts Receivable Specialist, you will work with a global team on credit management and other AR-related tasks.
If you believe that you are ready to be part of an amazing company, we'll be glad to have you on board.
In this role, you'll get to:

• Perform customer collection procedures on outstanding receivables and manage dunning reminders
• Monitor and review the Accounts Receivable Aging report to assist Team Leader in ensuring timely collections
• Take all necessary action to recover payments from a delinquent accounts
• Provide weekly collection update to communicate to management the upcoming payments, disputes, and potential write-offs.
• Resolve customer's/partner's billing disputes, issues, and requests
• Work closely with customers and partners to ensure all cash receipts are accounted for correctly
• Assist Team Leader in providing appropriate action on escalations
• Propose payment plans for the Management review
• Responsible in the creation of Pay on Account Statements and submission of Invoices to customers/partners as well as registration of the account to various billing platforms.
• Maintain the targeted Days Sales Outstanding in line with the company's goals and KPI
• Ensure completion of audit support requirements
• Assist in all other operational activities like manual invoicing, cash application, customer refunds, and bank reconciliation and creation of journal entries
• Assist in other miscellaneous projects as needed to support the Accounts Receivable Team
• Assist in maintaining department goals and other goals as may be deemed necessary by management
• Evaluate processes and initiate improvements to increase operational efficiency
• Review policies, SOPs, and processes and align these based on industry practices and standards, as necessary
• Support the team in the transition, implementation, and adaption to the new processes
• Partner with the Management in the training and development of the team members
• Create and analyze team performance reports that are used within the team and will help leaders and management assess team's productivity and capacity
• Be a team player and be willing to take on other responsibilities that may be assigned to you
• Perform other related functions as required and instructed

Qualifications

• A degree in Accounting
• Excellent written and verbal communication and problem-solving skills
• Have more than 3 years of experience as an Accounts Receivable Specialist (preferably Collections and Credit Management functions)
• Your organizational skills are superb and you manage time well
• Worked across different multinational and/or BPO/Shared Services Companies
• Have worked previously with a multinational company, preferably in a public company environment (SOX)
• Must have strong system skills (MS Excel); Experience with ERP systems (SAP, Oracle, Netsuite, etc.) preferred.
• High level of dependability with a strong sense of urgency and results-orientation
• Are highly analytical and strategic - emphasis on automation, and constant

It's also great if you have the following:

• Revenue accounting experience
• ERP system implementation experience
• Experience using Oracle or another equivalent system (e.g., SAP, Netsuite)

More about our team
This role will be a member of the Atlassian Accounting Team responsible for AR, Revenue, AP, GL, Fixed Assets, Prepaid, and Accruals. In this role, you will report to AR Program Manager and work with various members of the Accounting team in addition to working closely with IT, Customer and Partner Advocates, Sales Operations, and support teams.
We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .