Company Description
Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.
Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
- This role is not open to relocation. Only candidates who have residency and right to work in the Isle of Man can be considered.
To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.
Qualifications
Minimum Qualification:
- Secondary/High school/A levels/Matric
Experience Required :
- 1 - 2 years experience in Operations
- Ideally previous experience within a banking operation position however it is not essential.
Key Outputs :
- Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients
- Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels
- Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures
- Maintain and update customer information on a continuous basis following set processes and procedures
- Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end to end processes across all operations processing functions
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Embracing Change
- Examining Information
- Following Procedures
- Interacting with People
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Showing Composure
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Business Intelligence
- Client Relationship Management
- Continuous Improvement
- Creative Problem Solving
- Operations Commercial Acumen
- Operations Risk Management
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