The Account Manager will manage customer relationships in Southeast Asia, drive product adoption, identify upsell opportunities, and ensure client satisfaction.
We seek a dynamic Account Manager to own a portfolio of customer relationships across Singapore and the Southeast Asia markets. This role is focused on driving product adoption, providing strategic guidance, and identifying upsell and cross-sell opportunities within existing accounts. You’ll act as a client's partner and advisor, helping them get the most out of SensorTower’s platform while ensuring high satisfaction and long-term retention. This position is ideal for someone proactive, commercially minded, and passionate about customer success in a data-driven SaaS environment.
Hybrid – 2 days in the office / 3 days work-from-home.
What the Account Manager will do:
- Manage a portfolio of existing SensorTower customers across Singapore and the Southeast Asia region.
- Build trusted relationships with key contacts and stakeholders at various levels, from individual users to decision-makers.
- Drive product adoption through onboarding support, training, and regular value-based check-ins.
- Monitor product usage and client engagement to identify risks and opportunities.
- Develop strategic account plans to support retention, expansion, and advocacy.
- Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities.
- Deliver business reviews, performance analysis, and relevant industry insights tailored to each client.
- Maintain accurate customer records and forecasts using Salesforce and other internal tools.
- Provide ongoing feedback to internal teams based on customer needs and industry trends
Skills and experience the Account Manager candidate can bring:
- Minimum 5 years of experience in account management, customer success, or similar client-facing roles in the SaaS or B2B technology space.
- Proven ability to manage and grow a portfolio of business customers, especially in APAC.
- Experience in the mobile ecosystem, app economy, or analytics platforms is highly desirable.
- A substantial advantage is familiarity with SensorTower or comparable tools.
- Comfortable working with tools like Salesforce, Clari, and customer success platforms.
- Excellent communication, relationship-building, and presentation skills.
- Track record of contributing to customer satisfaction, retention, and account growth.
Top Skills
Clari
Salesforce
Sensor Tower Singapore Office
9 Battery Road, #06-101, Singapore, 049910
Similar Jobs
Fintech • Mobile • Payments • Software • Financial Services
Responsible for driving growth and managing relationships with key stakeholders in Indonesia's financial sector, focusing on account management and partnership growth.
Top Skills:
Cross-Border PaymentsPayment SolutionsSwift
Fintech • Payments • Financial Services
As an Account Manager, you will drive growth by managing enterprise client relationships, increasing revenue through cross-selling, and providing payment expertise. You'll ensure merchant satisfaction and collaborate with global teams while handling complex projects.
Healthtech • Pharmaceutical • Manufacturing
The Key Account Manager develops and manages strategies to improve relationships with healthcare professionals, achieves sales targets, and ensures regulatory compliance. Responsibilities include training, customer support, and market analysis.
Top Skills:
BiotechnologyMedical DevicesPharmaceutical
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
