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The Account Manager will manage SME client relationships, driving revenue growth through upselling and cross-selling while ensuring customer satisfaction and product adoption.
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The Account Manager will manage SME client relationships, drive sales through upselling and cross-selling, and collaborate with multiple teams to ensure customer satisfaction and product adoption.
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Accountabilities of An Account Manager:
- Develop strong relationships with key customers.
- Develop and execute strategic plans to manage and grow key accounts.
- Drive client engagements to ensure IQVIA receive all RFPs from client organizations.
- Generate new leads through networking and cold calling.
- Responsible for leading client engagements, contracts, & more
- Use data analysis to identify what worked, what could be improved and incorporate into your account planning.
- Use CRM tools to track interactions, sales, and account history.
- Ensure project deliverables are delivered on time and meet customer requirements.
- Set up key performance indicators (KPIs) and track key account metrics.
- Collaborate internally to achieve sustainable growth and development.
Minimum Education, Experience, & Specialized Knowledge Required:
- Bachelor’s degree or equivalent with a minimum of eight (8) years relevant sales or account management experience.
- Knowledge of IMS offerings, customer account management and pharmaceutical industry is preferred.
Additional key attribute preferred:
- Problem solving, negotiation, planning, relationship building, relationship management, presentation, good written and oral communication skills, business acumen are essential.
- Analytical background is preferred.
- Proactive/ have a positive attitude.
- Team player
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
