Account Manager

Build your career with a global brand execution agency in Jakarta

At Toppan Trident, we help some of the world’s leading consumer brands bring their packaging and brand experiences to life — seamlessly and consistently, across markets and media.

From artwork and pre-press to digital, 3D and e-commerce imagery, our teams work at the heart of global brand execution. We are growing our Indonesia team and are looking for an Account Manager who is responsible for maintaining and strengthening client relationships, ensuring Trident are meeting the agreed expectations and delivering excellent customer service. Through the strengthening of the relationships, the Account Manager will explore further areas of organic growth whilst driving process improvements and client deliverables to increase internal efficiencies.

What you’ll be doing

• Lead client business review meetings and preparing KPI information
• Manage the clients’ commercial expectations: KPI, service, delivery and quality.
• Take full control of all respective client projects; including negotiation of schedules and key account initiatives, ensuring delivery on time and brief with the CSR team.
• Manage change and keep a clear perspective of end goals – managing customers’ expectations and coordinating appropriately.
• Drive and support the clients improve their deliverables; fully understand the client brief, interrogate requests and suggest alternatives where necessary to help the client achieve their aims whilst ensuring Trident deliverables are accurate.
• Working with the client obtain accurate workload forecasting.
• Generate capacity assessments to support with account specific and operational short and long-term resource management and recruitment decisions.
• Own the client financials including but not limited to; WIP, invoicing, chasing POs, reviewing aged debt. Support the CSR team to ensure the relevant cost are captured, including costs against an agreed Rate Card and any additional commercial activity.
• Maintain the accounts profitability and contribution level by managing resource levels.
• Maintain a full understanding of Trident's immediate and extended business offering/proposition in order to identify opportunities to upsell additional products or services.
• Support the Commercial Managers/Directors develop strategic growth plans; identifying key initiatives that will deliver necessary growth and optimise profitability through identifying opportunities to expand our services or geographical offering with the respective clients.
• Identify unique and successful projects to develop into case studies for the Business Development Team
• Support the Operations Management team through the Investigation of process improvements, making recommendations for process improvements

What we’re looking for

• Minimum 3 years’ experience in client servicing, account management, customer service, people management
• Fluent in Bahasa Indonesia with good working English communication skills
• Confident communicator with strong follow-up, coordination and stakeholder management skills
• Well-organised, accurate and comfortable preparing and presenting in business review meetings
• Experience in printing, packaging, FMCG, creative production or brand execution is an advantage
• Enjoys working in a structured, professional environment
• Based in Jakarta and able to work onsite at our client’s office

Why join Toppan Trident?

• Work with global brands and international teams
• Exposure to the full packaging and brand execution lifecycle
• Supportive team environment with clear processes and collaboration
• Onsite working arrangement in Jakarta with exposure to regional collaboration
• Opportunities to learn, grow and take on wider responsibilities
• Competitive employment package aligned with local market practice