The Account Manager manages a portfolio of merchants, ensuring profitability, training staff, cross-selling services, and enhancing client relationships for performance improvement.
Main duties and responsibilities
- Manage and grow a portfolio of +200 merchants (HQ & Stores)
- Account & Strategy planning for TOP 50 Accounts
- Ensure profitability in own’s portfolio
- Build multi-level relations with C-Suites, Finance, Operations, Marketing, Training, IT teams, etc
- Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Improve KPIs through frequent training and store visits
- Cross selling of Global Blue services (Marketing, Business Intelligence, Currency Choice, etc) and achieve sales targets
- Improve merchants’ knowledge and expertise with all GB services to maximize performance and ensure retention
- Suggest and propose new ideas and initiatives to management
- Identify and convert prospects into GB merchants at profitability (Hunting)
Background and Education
- Min 5 years’ of proven and successful sales or account management experience
- Experience from Retail and Hospitality is preferred
Specific skills and knowledge
- Solution provider, establish partnership and ability to create trust and personal relationship
- Good consultative selling and strong analytical and negotiation skills
- Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills
- Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
- Highly organised and able to effectively manage conflicting and competing priorities.
- Strong ability to deliver presentation and with excellent presentation skills
- High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)
Top Skills
MS Office
Salesforce
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