Account Manager (Manager, AVP)

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

The main duty of the incumbent is to support the below client service activities for accounts managed by Front Office Relationship Managers (RM) based out of overseas BOS locations.

Key responsibilities include,

Trade support

• Assist with trade placements during coverage hours (9am to 11pm SG time) and provide direct support to clients for trade order placement during Onshore holidays or when system disruptions occur.
• Assist with account unblocking for trades, when necessary, with approvals handled by Onshore RMs/Assistant Relationship Managers.(ARM)
• Checking margin status, cash and sufficient holdings for orders prior to execution.
• Ensure that all disclosures are done by RMs/Investment Advisors (IA) and relevant documents to be signed and/or sent to client are completed.
• Work with the RMs/IAs to ensure that the necessary documents have been sent and signed.
• To ensure that all bank spreads and charges are accurate as recorded in system and in adherence to pricing guidelines

Operational support

• Support the onshore RM to host the client in the SG BOS office and perform client servicing tasks as required.
• To assist with blocking/unblocking requests.
• To process client static data updates, once call back is completed by onshore RMs
• Manage money market loan and deposit placement and renewals, ensuring required margin availability are in place.
• Manage Corporate Actions activities including client communications and processing of client’s instructions.
• Respond to queries from clients and/or internal stakeholders during Singapore hours (prior to Onshore location opening hours) to minimize turnaround time for Onshore RMs/ARM
• Process letter requests from clients.

Payments and transfers

• Perform urgent call backs as per callback procedure received during SG hours or Onshore holidays
• Ensure payment requests are submitted prior to currency payment cut off.

• Resolve and rectify any issues and follow up with clients for any missing or invalid payment details during Singapore hours
• Process end to end Portfolio Transfers, adhering to internal checks and requirements, to ensure sufficient margin.
• To obtain Credit Monitoring approval for leverage accounts.
• To provide coverage during Onshore holidays and/or instructions received from clients during SG coverage

New Account Opening

• New Client account on boarding: to be an intermediary between the RM/Assistant Relationship Managers (ARM) & the clients for rectifications or clarification
• Assist RMs in onshore locations in coordination with Compliance/Operations teams on any outstanding matters as required
• Responsible for setting up accounts in discretionary or active mandates.

Client reviews

• Assist RM from onshore locations in coordination with Compliance/Operations on any outstanding matters as required

Credit – with varying detailed scope depending on locations.

• Handle credit-related tasks such as applications, renewals, changes, and mortgage redemptions.
• Coordinate with external parties like lawyers for property matters.
• Follow up with clients for necessary documents, property valuations, and insurance renewals.
• Update internal records when action has been taken to manage credit limits or margin calls.
• Work with clients on plans during margin or liquidation calls, while keeping relevant team members informed.
• Manage credit card applications and monthly payments

Requirements

• Degree/Diploma holder
• Minimum 5 years’ related experience in UHNW Wealth Management. client servicing or Front Office sales support with multi-national private banks
• Ability to work with complex structures for Wealth Management. new account onboarding and formalities ongoing documentation requirements
• Sound knowledge of Wealth Management products and services including investment products
• Proficiency with financial tools such as Reuters/ Bloomberg is preferred
• Good understanding of Wealth Management credit such as lending and leverage
• Excellent communication and client interfacing skills
• Meticulous, strong attention to detail and problem solving
• Possess future oriented mindset, strive to innovate, highly independent, willing to take ownership and adapt to changes
• Must be a strong team player and possess excellent interpersonal skills with an ability to integrate quickly into an established team
• Good collaboration with cross-divisional and multi-functional teams
• Able to work under a fast paced and stressed environment while remaining passionate, empathetic and resilient
• Completed CACS assessment preferred
• Staggard working hours are required for this role (Weekly rotation basis from 9am to 6pm and 1pm to 10pm)