Manages customer relationships and service delivery for refinery and petrochemical clients while driving sales growth, pricing execution, profitability, and long-term account strategy. Leads customer business reviews, identifies value-improvement opportunities, negotiates deals, and delivers projects that reduce customer costs. Coaches sales and service teams, supports safety and technical training, and develops relationships with senior customer stakeholders.
Ecolab’s downstream business, provides specialty chemistry programs and related services for upstream, midstream, and downstream oil and gas operations looking to maximize production, protect assets and reduce operating costs and environmental impact. Through on-site problem solving and innovative technologies, our team provides solutions that help energy customers overcome complex challenges in the world’s toughest energy frontiers. Our downstream team leverages advanced chemistries and technologies to help provide refiners with comprehensive and sustainable solutions to protect their assets, mitigate risk and maximize profits.
As an Account Manager, you will be responsible for the following:
- Maintain existing customer relationships and ensuring smooth operations and service standards to achieve customer KPIs.
- Grow the business by going after new sales opportunities, pricing execution and securing long-term profitability to maintain our position as market leaders
- Understand business targets and priorities, working with the team to implement and deliver closed deals.
- Work closely with customers to proactively identify and deliver on value projects for customers
- Lead and coach team on sales and technical training in the specialty chemical space.
- Develop and execute a relationship strategy for Target Accounts
Requirements
- Bachelor’s Degree (Chemical Engineering) with at least 8 to 10 years of relevant experience
- Proven Strong Leadership in Safety and Value projects delivery and have a good understanding of the role and tasks as a Account Manager
- Self-Motivated, sharp and analytical with a flair for engaging people at all levels in internal and customer organization
- Have sales experience and interactions with senior customer stakeholders. In addition will need to have demonstrated success with Sales Opportunities Bidding and Price Negotiations.
- Confidently Lead Customer Management Business Reviews for customers in the Refinery and Petrochemical Industry
- Proven record of strong leadership and able to coach and work with experienced sales & service team and is committed to help in the team development to achieve strong business results
- Demonstrates ability to prioritize activities to balance work priorities and personal development priorities
- Strong and Proven track record of delivering on value improvement projects at customer sites to help bring direct & indirect savings to customers.
- Advantageous to have experience with software such as Customer Relationship Management (CRM) & Power BI Platform.
- Prior experience in dealing with specialty chemicals is strongly preferred.
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