AlphaSense Logo

AlphaSense

Account Manager, Corporate

Posted 16 Days Ago
Be an Early Applicant
Hybrid
Central Singapore
Mid level
Hybrid
Central Singapore
Mid level
The Account Manager will build and maintain client relationships, enhance product adoption, forecast retention rates, and identify growth opportunities, while ensuring client satisfaction in a SaaS environment.
The summary above was generated by AI
About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.

First and foremost, the Customer Success team are value added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible.  We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.

About the Role: 

The Account Manager, Corporate will build strong, lasting relationships with customers and key stakeholders to retain and grow our client base. You’ll be the primary point of contact for clients, handling inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll work with clients across our Consulting vertical while collaborating with Account Executives to uncover new business opportunities.

Key performance indicators will include retention rates and identifying growth opportunities, but your role will also involve sharing valuable client insights with product, marketing, and sales teams to drive business strategy and communication.

Who You Are:
  • Minimum 2-4 years minimum of account management experience
  • Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
  • A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
  • Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
  • You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment;
  • Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
  • A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do: 

  • Maximize retention rate across the book of business
  • You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
  • Identify revenue at risk in order to best position the company to prevent churn
  • Forecast retention rates
  • Collaborate with Account Executives to identify growth opportunities within the book of business
  • Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
  • Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
  • Hold Business Reviews with key stakeholders
  • Plan and execute new user onboarding and training initiatives
  • Consistent proactive outreach with material and information that’s relevant for our user base
  • Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
  • Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
  • Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

AlphaSense Singapore Office

30 Raffles Place, CIMB Plaza, #15-101, Singapore , Singapore, 048622

Similar Jobs

7 Days Ago
In-Office
Central Singapore, SGP
Senior level
Senior level
Information Technology • Marketing Tech • Transportation • Travel • Financial Services
The Key Account Manager is responsible for managing SG corporate accounts, developing client relationships, negotiating agreements, and driving sales growth.
Top Skills: Ms Office Applications
An Hour Ago
In-Office
Singapore, SGP
Senior level
Senior level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
The role involves collaborating with business teams for technical client engagements, designing solutions, and leading post-sales technical support, with a focus on the B2B SaaS and FinTech space.
Top Skills: Api TestingBlockchainDatabase QueryingGoogle SuiteMacbookSlack
An Hour Ago
In-Office
Singapore, SGP
Senior level
Senior level
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Responsible for building, managing, and evaluating financial partnerships in the APAC region to enhance Airwallex's product capabilities and assist in M&A activities.

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account