Manage and grow revenue from an existing client portfolio by increasing usage of Coface BI solutions and upselling. Prepare account plans and forecasts, engage stakeholders, monitor portfolio performance, manage SLAs, contracts, renewals and complaints, conduct regular business reviews, and support senior account managers.
Company Description
At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job DescriptionMISSION:
To increase revenue from existing customer base by increasing Coface BI solutions usage within the client organization and upselling new solutions - with the objective to increase client stickiness/retention and maximizing long term revenue.
MAIN RESPONSIBILITIES:
- Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners.
- Prepare account plans for outlining plans to meet short, medium & long term revenue objectives
- Provide monthly forecast for the portfolio split by accounts
- Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
- Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
- Identify new use cases/departments to expand the Coface solutions for clients
- Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
- Track and manage SLAs as per contract to ensure they are within the agreed limits
- Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
- Be responsible for negotiations with clients on renewal of contracts and pricing
- Responsible for derogation requests if required on products, contracts and pricing
- Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
- Accuracy in forecasting of sales and revenue targets.
- Ensure client NPS scores meet or exceed global benchmarks.
- Support Senior Strategic Account managers on renewals, operations, and in preparation of quarterly business review.
- Degree or Diploma in a relevant discipline (e.g., Business, Economics, Finance).
- Minimum 5 years of experience in account management, with a proven track record of meeting or exceeding upselling or sales targets.
- Proficient in Microsoft PowerPoint, CRM systems, and proposal development/preparation.
- Self-motivated and proactive with the ability to learn quickly and adapt in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to understand client needs and effectively position Coface solutions to address business challenges.
- Flexible working model after the first month of working from the office will be hybrid
- Great place to work: central and modern office
- Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program
- Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
- Health care
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