Account Manager - APAC
Location: Singapore - in office 4 days a week
About Lorum
Global payments are not broken. Incentives are. Clearing has been deprioritized inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.
Rebuilding clearing from the ground up
We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system.
Our platform unifies global and local licenses, direct central bank clearing, and access to domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.
Why Lorum
Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.
Role purpose
We are looking for an Account Manager to own and grow strategic client relationships after they sign with Lorum.
This role focuses on account growth, product adoption, and long-term client partnerships. You will work closely with customers to help them expand their usage of Lorum across additional products, currencies, and payment corridors.
Unlike traditional client support roles, this position is commercial and strategic in nature. Our dedicated Customer Operations team manages day-to-day operational queries, allowing Account Managers to focus on client growth, account strategy, and expanding the partnership over time.
You will become a trusted advisor to your clients—helping them optimise their payment infrastructure, scale their operations across new markets, and unlock additional value from Lorum’s platform.
Key Responsibilities
Client Relationship & Account Ownership
Act as the single point of contact for customers post-sale, managing the end-to-end relationship
Develop a deep understanding of each client’s business model, payment flows, and growth strategy
Drive customer activation and adoption across Lorum’s product suite
Build strong partnerships with clients, becoming a trusted advisor for their payment and FX needs
Run regular business reviews and check-ins to share insights, product updates, and ensure satisfaction
Account Growth & Commercial Expansion
Identify opportunities to grow client volumes and expand their usage of Lorum
Drive adoption of additional products, currencies, and payment corridors
Develop account growth plans for strategic clients
Monitor client activity and proactively identify opportunities for deeper integration and usage
Collaboration & Enablement
Work alongside Technical CSMs and Implementation to ensure smooth client onboarding and integration
Collaborate with Customer Operations to ensure operational issues are resolved quickly and efficiently
Partner with Product and Engineering to bring client feedback into roadmap discussions
Help develop internal playbooks and best practices for managing enterprise clients.
Ideal candidate
Must-Haves
4+ years of experience in account management, or client growth roles in fintech, payments, or transaction banking
Experience managing enterprise client relationships and complex financial infrastructure products
Strong commercial mindset with the ability to identify and drive account growth opportunities
Comfortable discussing payments, FX, settlement cycles, and cross-border flows with sophisticated clients
Excellent communication and relationship-building skills with senior stakeholders
Ability to manage multiple strategic accounts in a fast-moving environment
Fluent in Mandarin is required to liaise with Mandarin-speaking clients/stakeholders
Nice-to-Haves
Experience working with or within transaction banking, correspondent banking, banking-as-a-service, or embedded banking institutions or global clearing banks
Experience in a high-growth fintech or startup environment
Experience managing clients using API-based financial products
Familiarity with cross-border payment flows, treasury operations, or global clearing infrastructure
Benefits
Opportunity to travel (if applicable)
Flexible vacation policy
Private Healthcare
Employee stock ownership (ESOP)
Flexible working and autonomy
Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.
Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.
