Sprout Social is looking to hire an Account Executive, SMB for the Sales & Customer Experience team in Singapore.
Why join Sprout’s Sales & Customer Experience team?
The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.
You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Canva, Minor Hotels, Converge ICT, BDO Unibank. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there.
What you’ll do
- Drive new business in our SMB segment by converting our prospective clients into customers
- Generate monthly and quarterly pipeline coverage of high-potential prospective users from inbound leads and outbound prospecting
- Use solution based value selling to understand customer needs through detailed discovery calls, and communicate the value proposition with product demonstrations and proposals
- Partner closely with your team, manager and Solutions Engineer to solve complex customer problems, position the best solution and move customers through the funnel
- Own your own numbers; take responsibility for your activity levels, conversion rates, RPS to ensure that you are a top performer
What you’ll bring
Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business.
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:
- 6+ months of outbound closing sales experience or relevant experience
- Experience working with Salesforce
- Consistent track record of success in recent roles
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
- Closing experience in B2B sales, social media experience is a plus
- Exceptional organizational, presentation, and communication skills - phone, email and webinar
- Technical expertise and ability to acquire knowledge of new products
How you’ll grow
Within 1 month, you’ll plant your roots, including:
- Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
- Partner with the Manager of SMB Sales to define key success metrics for your role and how you will measure against them.
- Acclimate yourself with the day to day responsibilities of the SMB Account Executive team by shadowing team members and listening to recorded customer calls and demos.
- Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
- Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists.
- Complete a demo and written certification to ensure comprehension.
Within 3 months, you’ll start hitting your stride by:
- Become fully ramped in your role as an Account Executive
- Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders.
- Meet and exceed monthly activity, pipeline and new business metrics.
- Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor.
Within 6 months, you’ll be making a clear impact through:
- Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment.
- Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.
Within 12 months, you’ll make this role your own by:
- Consistently meet and exceed monthly activity, pipeline and new business metrics.
- Step up as a leader to share best practices across the organization and help others grow from your experiences.
- Obtain (solicited and unsolicited) and act upon peer and customer feedback.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive benefits program designed for the competitive Singapore market:
- Comprehensive Private Health: 100% premium coverage for you and your eligible dependents through Cigna, including robust medical, dental, and vision benefits.
- Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs), giving you a direct stake in our company's success.
- Paid Parental Leave: 16 weeks of paid leave for all new parents to support you in expanding your family.
- Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
- Generous Paid Time Off: 25 days of annual leave, 14 sick days, plus 11 public holidays and additional company-wide "Rest & Recharge" (R&R) days.
- Annual Lifestyle Stipend: An annual $700 USD fund to spend on your physical, mental, and financial well-being.
- Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
- Charitable Giving: A company match for your donations to eligible organizations.
*This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.
Candidates for this remote work opportunity must be based in Singapore. If you are based in another location within APAC, we aren’t able to hire in your location at this time.
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