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The Commercial Account Executive, Customer Growth partners closely with Customer Success and Renewals to drive customer cross‑sell and upsell across a broad base of SMB and Entrepreneur segment customers, educating customers on Klaviyo’s portfolio and guiding them to maximize value, revenue impact, and long‑term relationships. This includes targeting ICPs for expansion and cross-selling motions while managing a disciplined forecast and delivering consistent monthly and quarterly quota attainment.
How you'll make a difference
- Work cross‑functionally (e.g., Customer Success, Renewals, Solution Architects, Partnerships, Marketing) to ensure a seamless customer experience and accelerate value realization.
- Engage existing customers to uncover needs, advise right‑fit solutions across the Klaviyo portfolio, and deliver tailored product demonstrations that showcase value and outcomes rather than features alone.
- Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyo’s footprint in existing accounts.
- Build and manage pipeline within the book of business; apply a documented account planning approach (tiering, top‑account focus) and maintain org maps to reach economic buyers and advance multi‑threaded evaluations.
- Apply consultative selling and ROI‑backed business cases using core deeply structured discovery, e‑commerce/SMB metrics; tailor assets (decks, case studies) and demos to drive executive alignment and decision quality.
- Maintain rigorous SFDC hygiene and forecasting, including accurate stages, dates, next steps, and “why/why not,” with timely updates that support predictable roll‑ups to leadership.
- Negotiate strategically using value‑led, trade‑based approaches aligned to pricing/packaging guardrails; limit discounting to justified, time‑bound scenarios with clear business rationale.
- Consistently achieve monthly and quarterly quota expectations while balancing prospecting, customer meetings, CRM administration, and enablement/self‑development blocks.
- Perform other related duties as assigned.
Who you are
- Excellent customer service, business development, and sales acumen; delivers a differentiated, consultative experience centered on customer outcomes and values.
- Clear and concise communication and presentation; active listening and persona‑specific messaging for both functional and executive audiences.
- Consultative selling and discovery depth; ability to translate business objectives into ROI‑justified use cases and tailored demos aligned to the business case.
- Analytical mindset with the ability to run ROI analyses, interpret funnel/forecast signals, and apply core e‑commerce/SMB metrics to quantify impact.
- Multi‑threading and executive engagement to build consensus across stakeholders, including champions and economic buyers, supported by structured workback/joint evaluation plans.
- Strategic territory/account planning with tiering, top‑account prioritization, and competitive plays grounded in research and account mapping.
- Pipeline creation excellence within an existing customer base, with timely follow‑up on inbound/CS/partner signals and orchestration of campaigns, ABM events, and partner collaborations.
- Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes.
- Two or more years of experience in an Account Executive role - experience managing end-to-end sales cycle preferred.
- Collaborative selling and cross‑functional quarterbacking across SAs, CS, Partnerships, Marketing/ABM, and leadership with clear pre‑call prep and role clarity.
- Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Clari and Gong, with strong SFDC hygiene for forecasting and deal strategy.
- Growth mindset; actively seeks feedback, invests in enablement, and shares best practices to raise team performance in a high‑paced environment.
- Experience within SaaS/MarTech, a plus.
- A Bachelor’s degree or above, a plus.
- Fluency in English and one additional business-level language proficiency (Mandarin, Japanese, Bahasa or Cantonese) is required.
- Eligibility to work in Singapore without any restrictions.
Klaviyo in APAC:
We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and People.
This is a true “1% done” moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Asia-Pacific and Japan.
Aligned with our value of Always Learning, we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform. Join us, and help build something exceptional from the ground up.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
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Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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