Customer Engineer

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

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At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

• Performs startups through Tier III including process qualifications with assistance.  Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment.  Plans for and completes all levels of preventative and corrective maintenance within timelines.  Troubleshoots key technical issues at the component level.  Diagnose and recommends solutions for complex system downs.  Uses process data to diagnose hardware problems.  Resolves some sustaining process issues on well characterized tools.
• Troubleshoots key technical issues at the component level.  Uses routine process data and on site data logging functions to diagnose system downs.  Diagnoses and resolves hardware and software issues.   May resolve sustaining process issues with assistance or on very well characterized tools.
• Performs complex retrofits.  May occasionally organize and lead retrofit activities.
• Ensures the correct revs of procedures and schematics.   Identifies and corrects procedural issues.   Applies global best practices to solve problems for their customer.   Occasionally contributes to global best practices.   Creates methodologies and procedures as necessary.  Participates in patent processes/discussions and documents IP as appropriate.
• Anticipates and responds to fab issues including communicating with CE’s in other locations.  Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate.   Communicates findings to others and provides suggestions to improve checklists and procedures.  Participates in customer meetings and escalations.
• Within assigned scope, assist management in operation of site service business.  Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance.  Takes initiative to avoid and resolve customer problems.  May occasionally initiate projects to drive down costs or increase uptime.
• Provides technical guidance to less experienced CE’s on complex system problems including sustaining process issues.  Instructs customers in the operation and maintenance of system.
• Follows all checklists and procedures, including safety.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed  depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area

Business Expertise

• Uses knowledge of how related teams impact achievement of objectives
• Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer problems.

Leadership

• May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members

Problem Solving

• Gathers and analyzes data to identify and solve problems that arise with little or no precedent

Impact

• Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team

Interpersonal Skills

• Evaluates and communicates technical content in a clear manner

Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.