Jobs at Trust Bank Singapore

Welcome and assist walk-in customers at the Trust Experience Centre, answer enquiries, guide users through the Trust App and digital banking products, and help less digitally savvy customers adopt digital services. Analyze feedback and customer behavior, support process improvements, collaborate with marketing, product, and support teams, and improve satisfaction and NPS while building lasting customer relationships.

Leads the bank’s Digital Workplace and ITSM functions, setting strategy and overseeing Microsoft 365, endpoint services, employee support, identity workflows, security, resilience, suppliers, budgets, and managed service teams. Drives automation, self-service, AI-enabled improvements, service reliability, compliance, and a seamless employee technology experience.

Leads the bancassurance sales team, developing digital-first sales strategies for life and general insurance products. Owns sales targets, coaches representatives, manages partner and internal stakeholder relationships, monitors market and customer insights, and improves funnel conversion. Ensures consultative, compliant selling and strong customer experiences from onboarding through policy issuance while providing performance reporting and forecasts to senior management.

Lead Trust Bank’s enterprise strategy from the CEO Office, shaping the strategic agenda and aligning it with organizational OKRs. Lead or support initiatives involving AI adoption, strategic partnerships, and M&A; prepare materials for Board and stakeholder meetings; support investor relations and external communications; and promote company culture. The role requires advanced financial modeling, strong analytical and problem-solving abilities, excellent written and verbal communication, and the ability to collaborate across senior stakeholders in a fast-paced environment.

Owns end-to-end bancassurance sales performance, including targets, lead-to-sale funnel management, scorecards, incentives, dashboards, pipeline reviews, coaching, training, sales quality, regulatory governance, and partner coordination. The role improves conversion, productivity, capability, and fair dealing across the sales channel while supporting recruitment, retention, and succession planning.

Own Trust’s paid acquisition strategy, budget, channel execution, measurement, and optimization across search, social, app install, programmatic, and affiliate channels. Manage a multimillion-dollar media budget, acquisition KPIs, attribution, experimentation, and incrementality testing. Lead performance marketing specialists and agency partners while collaborating with Product, Data, Finance, Legal, and Compliance to deliver effective, compliant campaigns.

Leads a team of iOS engineers in defining mobile architecture, developing secure and scalable banking applications, and delivering features from concept through release. Responsibilities include technical leadership, mentoring, architecture and code reviews, security and compliance, performance optimization, CI/CD, testing automation, observability, stakeholder collaboration, and engineering process improvement.

Execute and enhance the bank’s business resilience program covering business continuity, operational resilience, crisis management, technology resilience, third-party resilience, and OCIR. Coordinate business impact analyses, continuity plans, scenario testing, crisis exercises, regulatory submissions, governance reporting, audits, remediation, and stakeholder training. Partner with Business, Technology, Risk, Operations, Finance, Product, vendors, and regulators to strengthen resilience of critical services and dependencies.

Design, build, and deploy production-grade ML models (cross-sell, upsell, recommendation, LTV), automate model lifecycles with SageMaker, leverage LLMs for personalization and insight generation, run A/B tests, collaborate with product and engineering, and mentor junior data scientists to drive measurable revenue outcomes.

The Bancassurance Sales Specialist will drive the growth of the bancassurance channel by managing bank client relationships, promoting insurance products, and achieving sales targets while ensuring compliance and risk management.