Jobs at Trust Bank Singapore

Perform AML, CDD, KYC, transaction monitoring, and name-screening activities for retail banking clients. Collect and review client documentation, assess transactional red flags, handle information requests, maintain client files, and escalate cases as needed. Ensure compliance with money-laundering, sanctions, and regulatory requirements while meeting service standards. Collaborate with Risk, Compliance, Technology, vendors, and other stakeholders on system configuration, testing, operational efficiency, and knowledge sharing.

Lead Trust Bank’s enterprise strategy from the CEO Office, shaping the strategic agenda and aligning it with organizational OKRs. Lead or support initiatives involving AI adoption, strategic partnerships, and M&A; prepare materials for Board and stakeholder meetings; support investor relations and external communications; and promote company culture. The role requires advanced financial modeling, strong analytical and problem-solving abilities, excellent written and verbal communication, and the ability to collaborate across senior stakeholders in a fast-paced environment.

Owns end-to-end bancassurance sales performance, including targets, lead-to-sale funnel management, scorecards, incentives, dashboards, pipeline reviews, coaching, training, sales quality, regulatory governance, and partner coordination. The role improves conversion, productivity, capability, and fair dealing across the sales channel while supporting recruitment, retention, and succession planning.

Leads treasury and balance sheet management across liquidity, funding, capital, interest-rate risk, ALM, regulatory compliance, reporting, and treasury operations. Advises senior leadership on balance sheet optimization, oversees ALCO and ICAAP activities, manages funding strategies and transfer pricing, and ensures adherence to MAS and group requirements. The role also owns treasury systems, automation, controls, audits, and cross-functional stakeholder engagement.

Handle high-volume customer complaints end to end, ensuring timely, fair, consistent, and regulatory-compliant resolutions. Investigate complex cases, maintain detailed records, perform root cause analysis, coordinate corrective and preventive actions, and collaborate with risk, fraud, onboarding, and operations teams. The role also supports process improvement, complaint recurrence reduction, governance adherence, customer satisfaction, and effective risk and compliance management.

Own Trust’s paid acquisition strategy, budget, channel execution, measurement, and optimization across search, social, app install, programmatic, and affiliate channels. Manage a multimillion-dollar media budget, acquisition KPIs, attribution, experimentation, and incrementality testing. Lead performance marketing specialists and agency partners while collaborating with Product, Data, Finance, Legal, and Compliance to deliver effective, compliant campaigns.

Leads a team of iOS engineers in defining mobile architecture, developing secure and scalable banking applications, and delivering features from concept through release. Responsibilities include technical leadership, mentoring, architecture and code reviews, security and compliance, performance optimization, CI/CD, testing automation, observability, stakeholder collaboration, and engineering process improvement.

Execute and enhance the bank’s business resilience program covering business continuity, operational resilience, crisis management, technology resilience, third-party resilience, and OCIR. Coordinate business impact analyses, continuity plans, scenario testing, crisis exercises, regulatory submissions, governance reporting, audits, remediation, and stakeholder training. Partner with Business, Technology, Risk, Operations, Finance, Product, vendors, and regulators to strengthen resilience of critical services and dependencies.

Design, build, and deploy production-grade ML models (cross-sell, upsell, recommendation, LTV), automate model lifecycles with SageMaker, leverage LLMs for personalization and insight generation, run A/B tests, collaborate with product and engineering, and mentor junior data scientists to drive measurable revenue outcomes.

The Bancassurance Sales Specialist will drive the growth of the bancassurance channel by managing bank client relationships, promoting insurance products, and achieving sales targets while ensuring compliance and risk management.