Jobs at Trust Bank Singapore

Owns end-to-end bancassurance sales performance, including targets, lead-to-sale funnel management, scorecards, incentives, dashboards, pipeline reviews, coaching, training, sales quality, regulatory governance, and partner coordination. The role improves conversion, productivity, capability, and fair dealing across the sales channel while supporting recruitment, retention, and succession planning.

Own the end-to-end Bancassurance digital platform, optimizing customer journeys, lead generation, conversion, campaigns, and cross-sell strategies. Manage insurance partnerships, collaborate with technology, marketing, operations, legal, compliance, risk, and finance teams, and ensure regulatory governance. Analyze campaign ROI and platform performance, define user stories and acceptance criteria, oversee customer service quality, and deliver digital product enhancements through agile cross-functional teams.

Leads treasury and balance sheet management across liquidity, funding, capital, interest-rate risk, ALM, regulatory compliance, reporting, and treasury operations. Advises senior leadership on balance sheet optimization, oversees ALCO and ICAAP activities, manages funding strategies and transfer pricing, and ensures adherence to MAS and group requirements. The role also owns treasury systems, automation, controls, audits, and cross-functional stakeholder engagement.

Handle high-volume customer complaints end to end, ensuring timely, fair, consistent, and regulatory-compliant resolutions. Investigate complex cases, maintain detailed records, perform root cause analysis, coordinate corrective and preventive actions, and collaborate with risk, fraud, onboarding, and operations teams. The role also supports process improvement, complaint recurrence reduction, governance adherence, customer satisfaction, and effective risk and compliance management.

Own Trust’s paid acquisition strategy, budget, channel execution, measurement, and optimization across search, social, app install, programmatic, and affiliate channels. Manage a multimillion-dollar media budget, acquisition KPIs, attribution, experimentation, and incrementality testing. Lead performance marketing specialists and agency partners while collaborating with Product, Data, Finance, Legal, and Compliance to deliver effective, compliant campaigns.

Leads a team of iOS engineers in defining mobile architecture, developing secure and scalable banking applications, and delivering features from concept through release. Responsibilities include technical leadership, mentoring, architecture and code reviews, security and compliance, performance optimization, CI/CD, testing automation, observability, stakeholder collaboration, and engineering process improvement.

Execute and enhance the bank’s business resilience program covering business continuity, operational resilience, crisis management, technology resilience, third-party resilience, and OCIR. Coordinate business impact analyses, continuity plans, scenario testing, crisis exercises, regulatory submissions, governance reporting, audits, remediation, and stakeholder training. Partner with Business, Technology, Risk, Operations, Finance, Product, vendors, and regulators to strengthen resilience of critical services and dependencies.

The Strategy Specialist will shape the strategic agenda of Trust Bank, communicate with stakeholders, support initiatives, and prepare materials for key meetings.

Design, build, and deploy production-grade ML models (cross-sell, upsell, recommendation, LTV), automate model lifecycles with SageMaker, leverage LLMs for personalization and insight generation, run A/B tests, collaborate with product and engineering, and mentor junior data scientists to drive measurable revenue outcomes.

Support day-to-day operations for Trust's managed and self-directed investment products, including settlements, withdrawals, books and records reconciliation, account and trade inquiries, complaints handling, regulatory reporting support, vendor management, process documentation, and training for stakeholders to maintain governance and operational excellence.

Manage and maintain the contact centre knowledge repository, create and enforce documentation standards, produce learning materials, analyse contact data to identify journey gaps, drive process improvements for first-contact resolution, support Trust AI regression testing, track metrics and KPIs, and provide operational support to resolve production issues and improve customer experience.

The Bancassurance Sales Specialist will drive the growth of the bancassurance channel by managing bank client relationships, promoting insurance products, and achieving sales targets while ensuring compliance and risk management.