Jobs at OPENLANE

Lead day-to-day operations, manage and develop Team Leaders, monitor KPIs/SLA compliance, analyze performance data, implement process improvements, coordinate with Training & Quality, and serve as second-level escalation for stakeholders.

Conduct outbound calls and outreach to generate and qualify leads, follow up via phone/email/SMS to drive registrations, educate prospects on platform features, assist with onboarding handoffs, maintain CRM records, collaborate with support and registration teams, and provide backup customer support.

Make outbound sales calls, qualify leads, follow up via phone/email/SMS, guide prospects through registration and onboarding, maintain CRM records, collaborate with teams to improve conversion, and provide customer support.

Manage arbitration claims for vehicle sales: document complaints, gather evidence, negotiate resolutions between buyers and sellers per auction policies, coordinate post-sale inspections, liaise with sales and titles teams, and maintain accurate case files while staying current on legislation and industry arbitration trends.