Leads Customer Success and Professional Services teams in Singapore, overseeing customer onboarding, technical implementation, adoption, value realization, renewals, and expansion. Manages team performance, capacity, delivery quality, customer health, escalations, and operational processes. Partners with Sales, Renewals, Support, Product, and Operations while coaching technical teams on monitoring deployments, integrations, troubleshooting, and measurable customer outcomes.

Drive net-new and expansion revenue across strategic enterprise accounts in Singapore. Build executive relationships, uncover customer needs, sell SaaS observability solutions, manage complex sales cycles, maintain Salesforce records, develop account plans, and exceed pipeline and revenue targets. The role requires strong B2B technology sales experience, success exceeding $1M ARR quotas, and the ability to engage C-level stakeholders.

Conduct full-lifecycle recruiting across APJ GTM functions, including sourcing, screening, assessments, interviews, stakeholder coordination, offer negotiation, and closing. Build diverse talent pipelines, develop strategic sourcing campaigns, use AI tools to improve recruiting efficiency, monitor technology talent trends, ensure compliance, and meet hiring performance metrics across Singapore and Australia.