Expedia Group Offices

Manage a high-volume B2B partner support case queue covering hotel rates, reservations, mapping, content, and program setup. Triage inquiries, coordinate with internal subject matter experts, track issues through resolution, maintain accurate case records, and communicate with partners. Identify recurring issues, improve workflows, and contribute to operational playbooks while building strong partner relationships across APAC.

Lead APAC partner support operations across Singapore and Tokyo by managing inquiries, case queues, escalations, and cross-functional resolutions. Build partner relationships, collaborate with Account Management, coach Senior Operations Analysts, coordinate workloads, and improve workflows using case trends and operational data. Contribute to scalable support practices and the B2B Partner Operations playbook.