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The Client Services Manager is responsible for supporting centrally managed accounts across APAC and EMEA through a team of dedicated support and service staff. Responsibilities include leading and directing a B2B Operations CMA team, managing multiple offsite and on-site teams, developing service plans, collaborating with internal teams, and leading strategic projects.

Responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network partners. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Provides support to acquirers, network-to-network partners, issuers, and processors. Supports business development teams to expand acceptance. Onboards new franchises, issuers, acquirers, processors, and software vendors on the network. Analyzes end-to-end transaction processing, troubleshoots issues and acceptance complaints, and supports issuer launches. Mentors team members and leads the department to ensure processes and projects are well documented to meet auditing requirements.