Jobs at AlphaSense

Senior operations leader responsible for driving call volume growth, customer retention, and operational excellence for expert call services. Manage and develop a high-performing team, define staffing and performance strategies, analyze operational metrics, ensure quality service delivery, and collaborate cross-functionally to remove growth barriers.

Drive international Revenue Operations by building reporting and SFDC dashboards, optimizing sales processes, owning QBRs, designing territories, partnering with sales leaders and BI to deliver data-driven insights and implement revenue tools to scale the international sales organization.

The Senior Cloud Support Engineer role at AlphaSense involves delivering expert support for cloud services, troubleshooting technical issues, and collaborating with teams to enhance customer experiences.

Identify and engage new prospects via email, phone, and social outreach; research target accounts; qualify leads and coordinate meetings with Account Executives; log activity in CRM; apply discovery and objection-handling techniques to consistently meet or exceed program targets.

Manage post-sale customer relationships to drive product adoption, onboarding, training, and retention. Monitor usage and account health, deliver tailored adoption strategies, collaborate with Sales, Support, and Product, and act as the customer advocate to surface feedback and drive measurable outcomes.

Lead APAC Customer Success for Financial Services to drive renewals, reduce churn, and expand revenue through product adoption. Build scalable playbooks and data-driven practices, manage forecasting and talent development, coach and mentor the team, partner with Sales and Product, and act as a senior customer advocate to influence outcomes and roadmap.

Lead and manage Directed Content research pods of Analysts to meet volume, coverage, and quality goals. Hire, onboard, coach, and set KPIs; build dashboards and analyses to monitor performance; optimize processes and workflows; coordinate with Project Managers, Sector Leads, and cross-functional partners; maintain documentation; and approve expert rates to control costs.

Drive new business and expansion at AlphaSense's largest corporate accounts across APAC via value-based enterprise sales. Build executive relationships, create business cases, prospect and qualify opportunities, run demos and evaluations, collaborate with SDRs and Account Management, forecast pipeline, and close deals. Mandarin and/or Japanese proficiency strongly preferred.

Enterprise sales role focused on new business acquisition across APAC corporate verticals. Prospect, build pipeline, lead sales cycles, run demos and trials, forecast, close deals, coach and grow a team, partner with marketing and product specialists, and gather market feedback to inform product and content strategy. Frequent client travel required.

Sell AlphaSense's market-intelligence SaaS to corporate clients across APAC. Own end-to-end new business sales, build pipeline, lead and grow a sales team, conduct demos and trials, forecast and close deals, partner with marketing and product specialists, gather market feedback, and travel to client sites as needed. Business-level Korean required.

Manage and grow a book of Financial Services clients (hedge funds, asset managers, banks, PE). Drive retention and adoption, identify upsell opportunities, forecast retention, run business reviews, onboard/train users, gather client feedback for internal teams, and act as both client advocate and AlphaSense representative.

As a Cloud Support Engineer, you'll resolve technical support issues, collaborate with customers and engineering, and contribute to documentation while using AI tools in investigations.

Full-cycle new-business sales role targeting hedge funds, asset managers, investment banks and sell-side research teams. Own territory sales process, prospecting, demos, trials, pipeline forecasting, and client adoption while partnering with SDRs and Product Specialists and delivering customer feedback to inform product and GTM.

Source, recruit, evaluate, and onboard high-quality industry experts for directed research projects. Conduct research and outreach (email/LinkedIn), interview prospects, document expertise, negotiate rates, schedule and monitor calls, and support troubleshooting to ensure timely, relevant expert contributions.

Lead onboarding and ongoing enablement for Singapore-based Analysts across APAC: design and deliver training, manage ramp progression, drive continuous improvement projects, partner with regional leadership and global counterparts, own enablement support queue, and create scalable learning resources.

As Sector Lead for TMT in APAC, oversee AlphaSense's channel check coverage, focusing on semiconductors and hardware by guiding a team of analysts and ensuring high-quality research output.

Lead and manage Directed Content research projects in Technology, Media & Telecoms: define research scope and expert criteria, guide and coach Analysts, ensure expert quality and operational metrics, collaborate cross-functionally, and scale processes to deliver high-value expert interviews and transcripts aligned to client needs.

Lead Directed Content research projects for Energy & Industrials: define research scope and expert criteria, manage Analyst workflows and performance, ensure expert quality, track project metrics, coach Analysts, and collaborate with cross-functional stakeholders to deliver high-value expert interviews and build sector knowledge.

As a Channel and Customer Research Analyst, you will conduct market research, source experts, manage interviews, and build relationships with key sources to provide actionable insights for investors.

The role involves researching and sourcing industry experts to uncover market insights, conducting interviews, and maintaining detailed records.