Jobs at Airbnb

Lead the growth and performance of Airbnb's Homes business in Southeast Asia, managing teams to expand quality supply and enhance guest experiences. Collaborate cross-functionally to ensure market success and monitor business performance against KPIs.

Provide exceptional customer support at Airbnb, managing complex cases, engaging with stakeholders, and ensuring high satisfaction for guests and hosts. Requires strong communication, problem-solving skills, and flexibility in a fast-paced environment.

As the Manager of Payroll APAC, you will oversee payroll operations for Airbnb's Asia-Pacific entities, ensuring compliance, accuracy, and timeliness. Responsibilities include managing employee lifecycle changes, maintaining payroll systems, and improving processes.

Lead APAC enablement for Homes and Hotels, owning onboarding, training, and development for acquisition and account teams. Localize global content, deliver role-based programs, drive adoption of enablement tools (Highspot, Gong), partner cross-functionally, and track enablement impact to improve ramp time, conversion, retention, and revenue.

As a CS Specialist, Premium Support, you will provide exceptional customer service to Airbnb users, manage complex cases, personalize solutions, and engage with internal stakeholders while fostering high service standards.

The Senior Specialist, Premium Support role involves providing exceptional customer service support, managing complex cases, and ensuring resolutions for Airbnb community members while adapting to business needs.

As the APAC Sales Operations Lead, you will drive sales strategy, manage vendor performance, and optimize acquisition initiatives across the APAC region.

Manage and grow strategic relationships with technical partners, driving business growth through API integrations and aligning technical capabilities. Collaborate with cross-functional teams and use data analysis to identify opportunities for sales growth.