Top Customer Success Jobs in Singapore

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Own client relationships from onboarding through ongoing support, driving adoption, retention, and expansion. Improve operational workflows, integrate compliance and risk requirements, collaborate with Product/Engineering, analyze usage and health metrics, and build playbooks and documentation to scale client success for global fintech customers.

Serve as a technical strategic advisor driving product adoption and business value. Lead workshops and onboarding roadmaps, baseline customer environments, identify and mitigate adoption risks, document plans, guide architecture using validated Cisco designs, and provide customer feedback to influence product roadmaps.

The intern will assist the Client Success Management team with onboarding new clients, scheduling meetings, maintaining records, and drafting reports. Tasks include minute-taking, project management assistance, and suggesting process improvements.

Provide Mandarin-speaking customer support to students and parents: respond to inquiries, monitor student progress, assist with scheduling and leaves, resolve complaints, document feedback, and collaborate with teaching and operations to improve the customer experience.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The role involves managing project deployment of cybersecurity solutions, ensuring customer success, and maintaining relationships with clients while coordinating with internal teams and monitoring service delivery quality.

The Client Success Director ensures clients effectively adopt and scale the core banking platform, maintaining high satisfaction and commercial value while managing complex engagements.

Manage end-to-end relationships for institutional APAC clients to drive retention and growth. Build account plans, analyze client data to identify expansion and risk, own cross-sell pipeline, coordinate with Product and Ops to resolve issues, maintain operational frameworks for account coverage, and implement AI-driven workflows to scale client success.

The Client Success Manager builds and manages client relationships, ensures satisfaction with services, conducts reviews, and promotes engagement and retention of Gartner membership.

Drive customer adoption and value by turning product telemetry into scalable customer journeys and engagement motions. Analyze usage and health signals to identify risks and opportunities, create playbooks, and operationalize best practices. Partner with Sales, Product, and CS Ops to inform renewals, expansion, and forecasting. Represent subject-matter expertise in Gainsight, run user forums and customer engagements, and capture insights to reduce churn and increase long-term customer value.

Lead Customer Success to own onboarding, vendor-managed delivery, and client-portal support. Build scalable playbooks, manage vendor SLAs and performance, drive client advocacy and escalation, ensure compliance integration, and mentor teams to deliver high retention, fast time-to-live, and high client satisfaction.

Serve as a strategic partner to key customers to drive retention, adoption and growth. Develop account plans, monitor customer health, lead change and program management, collaborate with sales/product/support, run executive reviews, and identify upsell opportunities while managing technical escalations.

Support Service Delivery and IT Managers by coordinating customer onboarding, managing project deliverables, and ensuring successful project outcomes while enhancing customer satisfaction.

The role involves leading service delivery for accounts, managing teams, ensuring SLAs are met, maintaining customer relationships, and supporting project implementation.